We are very excited to be growing our small and efficient TechOps team. We are looking for an ambitious, deeply knowledgeable TechOps Generalist to join us and help shape the future of our IT operations.
As a key partner, you will define what TechOps is at Octopus, provide world‑class support, and lead transformational initiatives. You will work across a range of challenges, automate processes, and collaborate closely with the Security team.
What you’ll do
* Provide day‑to‑day technical support to all areas of the business.
* Troubleshoot and resolve technical issues – laptops, networks, account provisioning, SSO, etc.
* Collaborate with the Security team to balance security, productivity and user experience.
* Identify and implement automation opportunities to improve efficiency.
* Design and build self‑service solutions that empower employees.
* Monitor and maintain office technology worldwide – networks, meeting rooms, printers, digital signage, CCTV, door access.
* Manage supplier relationships and procurement for SaaS and hardware.
* Lead and manage complex technical projects with multiple stakeholders.
Examples of projects
* Rollout and migration to a new identity provider.
* macOS and Windows MDM migration.
* Deployment of a device trust and posture compliance solution.
* Replacement of SMS with phishing‑resistant factors.
* Office fit‑outs including network, AV, access control.
* SaaS migrations for acquisitions, e.g. Microsoft 365 to Google Workspace.
What you need
At least 5‑7 years of solid enterprise IT experience.
* Strong confidence in articulating and implementing expertise with enterprise‑level SaaS tooling, customer support and automation.
* Team player who collaborates openly and identifies appropriate help.
* Proven scripting and API automation experience.
* Comfortable with high ambiguity and managing multiple tasks simultaneously.
* Experience working with multiple teams and managing stakeholders.
* Experience deploying macOS, Windows, iOS, and Android at scale.
* Experience administering and troubleshooting SSO technologies (OAuth, OIDC, SAML).
* Deep knowledge of Identity & Access Management, including SCIM provisioning.
* Experience designing and installing office networks (Cisco Meraki).
* Conscientious approach and passion for doing the right thing.
Benefits & Compensation
* Salary band: £65,000 – £90,000, based on experience.
* Flexibility to work fully on‑site at one of our major offices or a hybrid model; fully remote roles are also possible.
* Participation in employee benefits hub.
* Dynamic, high‑impact work environment.
If this sounds like you, please apply. We welcome passionate people who are eager to learn and grow.
As an equal‑opportunity employer, we do not discriminate on the basis of any protected attribute. We are committed to providing equal opportunities, an inclusive work environment, and fairness for everyone.
We sometimes use AI tools to help with parts of our hiring process, but all final hiring decisions are made by real people on our Talent team.
If you would like to know more about how we use your data, you can reach out to us at talent@octoenergy.com.
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