Our Restaurant Customer Advisors play an essential role in delivering an exceptional customer experience across our restaurants—delivering tasty food, ensuring food hygiene, and driving sales.
Responsibilities
* Providing excellent customer service by assisting customers with various transactions in the store.
* Driving sales through customer interactions and promoting the benefits of the Dobbies Club membership.
* Addressing customer queries with great product knowledge, including allergies and dietary requirements.
* Working with your team to maintain cleanliness and the overall upkeep of the store.
* Working on the shopfloor and other areas as required, including stock handling, cash handling, till work, take-to-car deliveries, stock control routines, and restaurant service—an excellent opportunity to gain new skills and experiences.
Who We Are Looking For
* A passion for delivering a great customer experience, serving everyone with a smile.
* Experience in a customer-facing role and a passion for working within hospitality.
* Ability to work well within a team, build relationships, and enjoy celebrating successes.
* Punctual, well-presented, and bringing a positive, hardworking attitude.
* Eager to learn new skills and gain new experiences.
* Thrives in a busy, fast-paced environment.
* Demonstrates our values—being one team, continuously improving, bringing a smile, living and breathing gardens, and making it work for our customers.
What We Offer
* Generous annual leave entitlement, with flexible holiday planning and limited statutory days off.
* Uncapped store discounts: 50% off in our restaurants, 25% off in the Garden Centre, and 10% off in our food halls.
* Access to Wagestream for financial wellbeing support, including early earnings access, savings, and financial advice.
* Access to Retail Trust for confidential support, virtual GP, free counselling, and retail rewards.
* Access to Dobbies Academy for ongoing development through eLearning and training programs.
* A thriving, passionate, diverse culture committed to making it work for our customers.
About Us
Founded in 1865 by James Dobbie, Dobbies is the only garden centre retailer with stores in every UK nation. Our passion for gardens and plants makes us unique, showcasing this through our own brand and branded products, concessions, and services. We champion garden living all year round.
Many stores feature a restaurant or coffee shop where customers can enjoy refreshments or meals in a relaxed environment. We host events and experiences that bring communities together and support a national charity partner.
We are committed to being a great place to work. We encourage our colleagues to be their best selves, share wins, celebrate success, and make it work for our customers.
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