Overview
Supporting your overall wellbeing with counselling, mental health support, life management, medical guidance, and helpful resources. Olivia is our friendly virtual assistant, which means shes available to support you navigate through the application process 24 hours a day, 7 days a week. Whether its late at night or over the weekend, shes on hand to answer your questions, guide you through the application process, or help you find what you need. While Olivia cant make hiring decisions (those are always made by real human recruiters), Olivias here to ensure your recruitment journey stays smooth and accessible-anytime you need.
Olivia is our friendly virtual assistant designed to help streamline parts of the recruitment experience. Olivia can answer common questions, guide candidates through application steps, arrange interviews and provide timely updates, all to help make the application process smoother and easier to navigate.
Eligibility to work
Before we can employ you, we are required to verify your eligibility to work in the UK & Ireland. Acceptable documents to evidence your right to work can be found here. Youll need to provide original documents such as a valid passport or a valid UK/Ireland visa (with a college letter listing term dates, where applicable). Only original documents will be accepted.
Interview process and questions
What type of questions do you ask at an interview?
The interview is an absolutely vital part of our hiring process. Without it, we wouldnt get a proper picture of what kind of person you are, and whether youd be a great fit at McDonalds. The interview will normally involve a set of questions around values and attitudes and will allow the interviewee to really show us why theyre the right person for the job. For instance, we might ask for an example of times youve worked as part of a team and how you made a difference to that team. In short, we look for people who have the right attitudes and behaviours to deliver a great customer and colleague experience; we hire for qualities and potential, rather than qualifications.
Prospects at McDonalds
Our employees tend to stick around. Partly because its a fun, sociable and flexible place to work, but also because there are opportunities to progress into roles with more responsibility. In fact, 9 out of 10 of our restaurant managers, and 1 in 5 of our franchisees, started out as crew members behind the counter or in the kitchens. Thats an unbelievable stat that were very proud of. Weve also been recognised as a leading employer over the years, offering award-winning learning, nationally-recognised qualifications, comprehensive benefits and flexible working arrangements, as well as a well-proven career path.
Role and responsibilities
Friendly, welcoming, courteous and helpful behaviour will come naturally to you and youll work well as part of a team. Effective communication skills such as attentive listening, face-to-face verbal communication and eye contact are a must. The ability to maintain high energy levels whilst working both efficiently and productively is essential.
* As a Customer care person, youll make it happen, whether youre kiosk coaching
* Keeping the dining area/toilets cleaned and sanitised
* Helping customers to use the McDonalds App or being out in the dining areas looking after our customers needs
* You will consistently deliver the highest standards of quality, service and cleanliness in the restaurant
* Provide friendly, fast and accurate service
* Complete tasks and activities in line with training, company guidelines and management direction
* Follow all workplace safety, security and food hygiene procedures
* Treat all customers and colleagues with courtesy and respect, working as a supportive team member
Benefits and pay
* Benefits package includes: Holiday pay, Service Awards, Meal allowance, Employee discounts from top high street and online brands and much more
* Premium Shift
* If you work overnights, between the hours of midnight and 5am, youll earn extra pay
* Every team member, including our hourly-paid workers, earn above the national minimum wage
* We also offer a range of benefits including holiday and sick pay, and employee discounts that offer savings at over 1,600 retailers
Interview scheduling and sustainability
If you are unable to make any of the interview slots offered to you in the recruitment process, you can get back in touch with Olivia and she will help you rearrange to find a date suitable for you.
Does McDonalds have any sustainability plans or pledges in place? At McDonalds, we are working hard to take the necessary steps towards a more sustainable business and future. In 2021, we launched our first (and certainly not the last) net-zero restaurant. Watch this video to find out more about our new, ground-breaking store!
Pay and shifts
How often do I get paid? This can vary depending on whether you work in a franchised or company owned restaurant. Typically, it can be every 2 or 4 weeks for hourly paid employees, and monthly for employees on a dedicated salary. What type of shifts will I be doing and how many? Our restaurant hours range from location to location, but over half of our restaurants are open 24 hours a day. We schedule most shifts to suit you, but also take working time legislation and our business needs into account.
Appearance and progression
What should I wear to work? Just one of the benefits of working at McDonalds is that you dont have to worry about what to wear to work, we will supply you with a uniform. Does McDonalds promote its employees? Definitely. We highly value talent and always aim to encourage employees to remain within our business. To put it into perspective, half of our Executive Team started in restaurants. At McDonalds, there are no limits to how far or fast you can progress. How old do you need to be to work at McDonalds?
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