3rd Line Support Engineer (Infrastructure & Cloud) Liverpool Up to £35K & Great Benefits
We re growing our technical operations and are looking for a senior-level Third Line Support Engineer to take ownership of complex issues, lead escalations, and deliver high-quality infrastructure and cloud solutions across our client base.
If you love solving challenging technical problems, leading projects, and being the go-to technical authority in a fast-paced MSP environment this role is for you.
What We Offer
* Competitive salary (£30k - £35k) aligned with senior technical ability
* Clear technical development & certification pathway
* 22 days holiday + bank holidays
* Pension scheme & benefits
* Opportunity to work with cutting-edge cloud & security technologies
Key Responsibilities of 3rd Line Support Engineer
Advanced Support & Escalations
* Act as the senior escalation point for complex incidents from 1st & 2nd Line.
* Troubleshoot issues across Azure, Microsoft 365, servers, virtualisation, networking, and security tools.
* Perform root-cause analysis and document long-term fixes.
* Ensure SLA compliance and deliver a high-quality support experience.
Infrastructure & Cloud Management
* Manage Azure resources (VMs, networking, security, automation).
* Maintain Windows Server, AD, DNS, DHCP, GPO, and hybrid setups.
* Oversee patching, monitoring, backups, and system health across client estates.
* Implement and maintain security best practices.
Project Delivery
* Lead migrations, deployments, security improvements, and infrastructure upgrades.
* Plan and document solutions, producing low-level designs and technical scopes.
* Work closely with Technical Leads and project managers to deliver successful outcomes.
Client Interaction
* Attend client sites for escalations, installations, or project work when required.
* Communicate confidently with technical and non-technical stakeholders.
* Provide proactive recommendations to improve stability, security, and performance.
Team Contribution
* Mentor 1st & 2nd Line engineers and support knowledge sharing.
* Help refine internal processes, documentation, and technical standards.
* Support the adoption of new tools, platforms, and technologies.
Skills & Experience Needed
Essential
* 4 10 years' experience in IT support, ideally within an MSP.
* Strong capability across; Microsoft 365 & Azure, Windows Server, AD, DNS, DHCP, GPO, Networking VLANs, routing, firewalls, switching, Hyper‑V / VMware, Backup & DR solutions, Security tooling, MFA, conditional access
* Proven ability to resolve complex technical issues and take ownership.
* Strong documentation, communication, and time‑management skills.
Preferred
* Calm, structured approach to problem‑solving.
* Confident dealing with senior stakeholders and business owners.
* Proactive mindset not just fixing issues, but improving environments.
* Enjoys mentoring and supporting skill development in others.
* Comfortable on‑site when required.
Why Join Us?
Technology environments are becoming increasingly cloud‑first, secure, and business‑critical and you ll play a key part in shaping them. This role gives you exposure to diverse client environments, advanced cloud technologies, and high‑level technical challenges within a growing MSP that values expertise and long‑term client partnerships.
If you re a senior engineer who loves complex challenges and delivering smart, elegant solutions, we d love to hear from you.
Apply today and take the next step in your technical career.
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