Welfare Benefits Caseworker Supervisor
Salary:
£25,259 per year (based on 28 hours per week)
Full-Time Equivalent (FTE)
£31,573
Hours:
28 per week
Contract:
Permanent
Location:
Sefton, Merseyside
Annual Leave:
28 days + Bank Holidays (pro rata)
Pension:
7% employer contribution (with minimum 1% employee contribution)
We are looking for a dedicated and knowledgeable
Welfare Benefits Caseworker Supervisor
to join our supportive and high-performing team at Citizens Advice Sefton.
In this key role, you will:
* Deliver high-quality welfare benefits advice, including complex casework and appeals.
* Support, supervise, and mentor team members, offering technical guidance and ensuring quality standards are met.
* Contribute to a strong team culture and the ongoing development of our advice services.
You'll need in-depth knowledge of welfare benefits, strong interpersonal skills, and experience supporting others in an advice setting. This is a fantastic opportunity to make a real difference in the lives of local people.
92% of our clients would recommend our service to others.
What we offer
* 7% employer pension contribution
* Professional, recognised training
* Consideration of hybrid working
* Cycle to work scheme
* Free eye care tests (VDU)
* Employee Assistance Programme
To apply:
You
must complete an application form
which can be found along with full job pack on our website
For a paper copy email
Closing date:
17th October 6pm
Interviews in person:
Week Commencing 20th October
As users of the disability confident scheme, we guarantee to interview all disabled applicants who meet the minimum essential criteria for the vacancy. We welcome applicants from diverse backgrounds e.g. the LGBT+ community and ethnically diverse backgrounds.