We now have an exciting opportunity for aHelpdesk technicianto provide 1st/2nd line service desk supportto our customersassisting them with hardware and software problems via phone, email and in personwithin the organisation's EPoS environment. This includes installing, diagnosing, repairing, maintaining and upgrading all software and hardware (including but not limited to PC, terminals and printers) to ensure optimal performance. The technician will also troubleshoot problem areas (in person, by telephone, or via remote access) in a timely and accurate manner, and provide assistance where required.
You will be required to maintain an effective level of communication with all clients that require support on any IT issues, ensuring that all information affecting the use of IT systems is correctly communicated throughout and relevant internal / external parties are kept informed of any issues that need escalating.
Offering excellent and prompt customer service and representing the company in a professional and courteous manner. You will be required to heavily investigate customer's issues and provide diagnostics on a daily basis.
Ensuring customer's support issues are logged and recorded with a sufficient amount of detail
Ability to resolve support issues within a pressurised env...