Overview
About the Role: Exceptional service at The Cumberland is something our customers can rely on. Regardless of what's going on in the world, our customers can trust in us to provide them with the best experience. As a Customer Service Assistant, you will be part of a team which is committed to delivering an outstanding customer experience. In addition to providing an efficient cashiering service, our colleagues can spot opportunities to help our customers, talk confidently about our brilliant products and services, and generally look after our customer needs. There will also be opportunities within this role to work collaboratively with other areas across the business. The role will be primarily based at our Rosehill branch in Carlisle, but you may be required to work in other branches in the Carlisle area, depending on business need. This will be a full-time role and you\'ll work 37.25 hours per week (including every other Saturday from 8:45am to 12:15pm).
Responsibilities
* Provide an efficient cashiering service.
* Spot opportunities to help customers and talk confidently about products and services.
* Look after customer needs and support colleagues across the business where appropriate.
* Collaborate with other areas across the business as required.
Qualifications
* A passion for people and delivering an outstanding customer experience.
* Exceptional communication and organisational skills.
* Confidence in working in a customer-facing environment and motivation to achieve key objectives.
Details
Location: Rosehill branch, Carlisle (with potential to work at other Carlisle-area branches).
Hours: Full-time, 37.25 hours per week, including every other Saturday from 8:45am to 12:15pm.
Benefits
* Salary - Up to £25,532 p.a. on successful completion of training.
* Holidays - 25 days holiday plus public holidays and the opportunity to buy and sell up to 3 days.
* Learning and Development opportunities - We want you to grow in your role. We\'ll work together to support your personal and professional development.
* Health and Wellbeing - a calendar of events and activities throughout the year, Mental Health & Wellbeing champions, and Cycle to Work scheme plus a personal wellbeing day.
* Community Day - An extra paid day off every year to help local charities and community organisations.
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