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* Salary: £22,500 per annum, plus excellent benefits
* Hours: Monday to Friday, 09:00 am to 17:00 pm with 1 hour for lunch
Manns Lodge is a stunning new development of 38 one and two bedroom retirement apartments, in the town of Cranleigh.
About the role
Churchill Estates Management is recruiting for an exceptional Lodge Manager for our retirement development. We seek someone who loves working with people, with a background in administration and customer service. This varied role involves coordinating the development and related activities, making a positive difference every day to the lives of our Home Owners and providing a hassle-free retirement living experience.
Reporting to the Area Manager, you will manage both the maintenance of the property and provide a first-class service to Owners. In this autonomous role, you will be the trusted, ‘go-to’ person on-site and a friendly neighbour for Owners. Your responsibilities include liaising with customers and suppliers, managing contractors, scheduling maintenance, completing health and safety checks, organizing activities and events for Owners, and more.
This role is vital to the success of the Lodge, the enjoyment of Owners, and is highly rewarding.
About you
This position is ideal for individuals with experience in retirement living, social housing, hospitality, uniformed services, charity, or health & social care sectors. A successful Lodge Manager loves working front of house and is committed to providing excellent customer service along with strong administrative skills.
You should have a passion for customer service, an outgoing and friendly personality, and the ability to act with sensitivity and diplomacy. You must also be efficient and assertive to manage safety and security, demonstrating good judgment and calmness under pressure. While engaging frequently with residents, you should be comfortable working independently and using your initiative.
To assist with organizing events and maintaining the site, you should be an accomplished administrator, computer literate, with experience using Microsoft Office applications, including Excel and Outlook.
About us
We are Churchill Estates Management, a progressive managing agent of privately owned leasehold Retirement Living accommodations. We oversee over 220 developments nationwide, managing more than 9,000 apartments and providing property services and customer care to over 11,000 retired individuals. We are rapidly growing with ambitious future plans.
Join our professional, award-winning, customer-focused team and be part of our success story.
Our Company Values TORCH
Trust / Openness / Respect / Communication / Honesty
How you’ll be rewarded
* Annual holiday entitlement of 24 days plus Bank Holidays
* A day off on your birthday
* Life Assurance
* Eye Care reimbursement
* Professional development and qualifications
* Thorough induction and ongoing training
* Immensely rewarding work
We are looking for the best people to join us and embody our values. If you want to be part of our success story, apply today.
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