Japanese Speaking Airline Customer Care Advisor
Salary: £26,000 per annum
Location: Canary Wharf, London (Hybrid working after training)
Shifts: Monday - Friday (8-hour shifts) - Night Shift - Midnight - 9.00am
Contract: Full Time, Permanent
Our client is collaborating closely with an international airline to assist them with bookings and customer enquiries and are looking for enthusiastic and passionate customer service professionals to join their team.
As an Airline Customer Care Advisor, you will play a crucial role in booking and modifying flights for customers, managing baggage, processing claims, and addressing various inquiries. Additionally, you will be instrumental in assisting customers who have missed their flights or experienced cancellations.
Your responsibilities will encompass handling incoming calls and emails, as well as making outbound calls, addressing a wide range of airline customer queries. If you possess flexibility, a positive attitude, keen attention to detail, and prior experience in the airline or travel industry, this role may be a perfect fit for you.
Main Responsibilities:
Assist customers in resolving issues accurately and efficiently.
Respond promptly to customer queries via email or phone, delivering a friendly and professional service.
Provide comprehensive airline customer service, covering changes, cancellations, lost baggage, complaints, claims, and other inquiries.
Demonstrate a high level of accuracy a...