Job Specification: 2nd Line Technician
Company: SCIS UK Ltd
Location: Lincoln (Dunholme)
Salary: Competitive, based on experience + pension
Hours: Full-time, 40 hours per week, Monday–Friday
About SCIS UK Ltd
At SCIS UK Ltd, we are committed to nurturing a supportive and dynamic working environment where colleague wellbeing and professional growth are paramount. Our values centre around teamwork, innovation, and corporate responsibility, with a strong dedication to long-term relationships—both within the company and with our clients.
This new position has been created as a result of taking on new work and supporting additional clients. It is an exciting opportunity to join our expanding team at a time of growth.
Key Responsibilities
* Provide second-line support for IT infrastructure and user applications.
* Install and configure on-site routers, basic firewalls, and SSL VPN solutions.
* Set up and troubleshoot remote backup systems, NAS systems, and UPS hardware.
* Deploy and monitor network switches, server alerts, Office 365 migrations and management, SharePoint, Active Directory (on-premises and Azure AD), Intune, Wi-Fi infrastructure, DNS, and IP phone systems.
* Write detailed technical procedures and handle deployment monitoring.
* Support PCs and servers (Windows 10/11, Windows Server 2012–2022) remotely and on-site.
* Install business computer systems, set up email accounts, and manage DNS configurations.
* Act as a technical lead, helping shape clients' long-term IT strategies, and working across diverse sectors.
* Handle inbound support calls and make outbound client calls as required.
* Work closely with colleagues to deliver seamless, professional client service.
Essential Skills & Experience
* At least two years' experience in a similar 2nd Line or technical support role.
* Excellent telephone manner with the ability to answer calls and speak confidently to clients.
* Strong written communication skills for documentation and client correspondence.
* Strong teamworking ability, collaborating effectively with colleagues and clients.
* Solid diagnostic and IT problem-solving capabilities across a broad technology stack.
* Well-organised, responsible, and capable of structured and intelligent task management.
* Full UK driving licence.
Desirable Add-Ons
* Familiarity with ticketing system use and time logging.
What We Offer
* Competitive salary based on experience, with regular performance reviews.
* 28 days holiday (including bank holidays).
* On-site parking.
* Collaborative, supportive work culture and structured workflow supporting mental wellbeing.
Safeguarding & Compliance
We are committed to safeguarding and promoting the welfare of young people and expect all staff to share this commitment.
All posts will be subject to:
* An enhanced DBS disclosure
* Medical and reference checks
* Applicants may also be subject to a social media presence check
Why Join SCIS UK Ltd?
You'll be part of a purpose-driven company dedicated to delivering exceptional client outcomes alongside a healthy and rewarding workplace culture. This is a growth role created to support new projects and additional clients, offering significant technical responsibility, development opportunities, and the chance to help shape IT strategy in collaboration with diverse clients.
Job Types: Full-time, Permanent
Benefits:
* Company events
* Company pension
* Free parking
* On-site parking
Ability to commute/relocate:
* Lincoln LN2 3QY: reliably commute or plan to relocate before starting work (required)
Education:
* GCSE or equivalent (preferred)
Experience:
* Technical support: 2 years (required)
* Customer service: 2 years (preferred)
Work Location: In person