Job Title:
Administration Assistant Location:
Leat House, Washington Pay Rate:
£13.45 per hour Contract Type:
Temporary- 4 month contract Working Hours:
Monday to Friday
About the Role We are recruiting on behalf of Northumbrian Water for a temporary Administration Assistant to support their Customer Research team. This is a fantastic opportunity to play a key role in delivering strategic customer research and engagement activities, ensuring projects are well-supported through efficient administration, strong organisation, and effective communication.
Purpose of the Role The Administration Assistant will provide vital support across a range of customer research initiatives. You will help maintain systems, manage data, and ensure smooth coordination of research activities. This role is essential in supporting project delivery and enhancing customer engagement processes.
Key Responsibilities Provide administrative support to the Customer Research team Maintain and update files, shared systems, and the Research Library Support and manage the “Have Your Say” online customer forum, including engaging with members Monitor shared inboxes, respond to customer queries, and escalate issues where necessary Collaborate with internal and external stakeholders to share project information Carry out data cleansing, bulk uploads, and data requests Print, organise, and manage materials for research activities Assist with customer recruitment administration for the Innovation Festival Support multiple research projects to ensure smooth and efficient delivery
Skills & Experience Required
Essential: Strong IT skills, with proficiency in Microsoft Word, Excel, PowerPoint, and Outlook Excellent written and verbal communication skills Strong attention to detail Good organisational skills with the ability to prioritise workload effectively Confident telephone manner and professional correspondence skills
Desirable: Previous administrative experience Experience working in a customer-focused environment Experience handling customer interactions Ability to work effectively within a team Understanding of quality checking processes Basic knowledge of market research and its business benefits
Key Competencies Strong communication skills, both written and verbal Ability to build and maintain positive customer and colleague relationships Confident and professional interpersonal skills Team-oriented approach with the ability to collaborate effectively Highly organised and methodical, with the ability to meet deadlines under pressure
Why Apply? This role offers the opportunity to gain valuable experience within a well-established organisation, contributing to meaningful customer research projects and engagement activities.
If you are organised, detail-oriented, and enjoy working in a collaborative environment, we’d love to hear from you.