Customer Service Agent Temp
Full-Time (Fixed Term Contract)
Braunton, Devon
Crew Clothing Company was founded in Salcombe in 1993. Today Crew is a great British brand, and our success lies in our authentic passion for producing great looking, well made clothes. We now have more than 70 stores and a thriving website, and the business continues to grow.
Our people are at the heart of our company. With a passion for exceptional service, and a love for our product, our team is dedicated to offering the best customer experience – nothing is too much trouble.
Purpose of the role:
As a Customer Service Agent, you’ll be the first point of contact for our customers, delivering exceptional service across phone, email, live chat, and social media. Whether answering a question, solving a problem, or simply offering reassurance, you’ll be a key part of the customer journey and the wider Customer Service team.
This role is ideal for someone with a positive attitude, strong communication skills, and a genuine passion for helping people. No two days are the same — so adaptability, empathy, and teamwork are essential.
Responsibilities:
Team Leadership & Support
* Lead and motivate a team of CSAs to deliver outstanding service across phone, email, live chat, and social media.
* Oversee daily team operations, ensuring all tasks and responsibilities are managed effectively and to a high standard.
* Act as a first point of contact for escalated customer issues, offering confident and calm resolution.
* Provide ongoing support to team members, assisting with day-to-day queries and sharing best practice.
* Encourage a collaborative, solutions-focused environment within the team.
Operations & Administration
* Supervise administrative tasks including order issues, returns, refunds, and delivery queries.
* Ensure all processes are followed accurately and in line with company policy.
* Support in monitoring team workflow to ensure prompt responses and task completion.
* Communicate clearly and efficiently with the Distribution Centre to help resolve order-related issues and ensure a smooth customer journey.
Communication & Reporting
* Maintain clear lines of communication between the Customer Service team and management.
* Share insights and feedback with the wider business to help shape service improvements and highlight key trends.
* Ensure all team members are kept up to date with the latest product, service, and system updates.
Essential Skills & Experience:
* Excellent written and verbal communication skills, with the ability to adapt your tone for different channels.
* A natural listener who shows empathy, patience, and understanding in every conversation.
* Positive attitude toward teamwork and problem solving, especially during busier trading periods.
* Confident using (and learning) multiple software platforms.
* Able to stay calm and focused under pressure, while managing multiple tasks.
Desirable
* Previous experience in a customer-facing role, ideally within retail, hospitality, or a contact centre environment.
* Familiarity with customer service platforms (e.g. Zendesk or similar) is an advantage.