Overview
An opportunity has arisen to join our growing team at Royal Primary Care, and we are looking for an enthusiastic receptionist/administrator to work within our busy GP practice based in the Chesterfield area. This role is part of the integrated health and social care community across Derbyshire, where there are many opportunities to work across different locations and providers developing new and different skills. Whilst this role is initially based in Chesterfield there may be future opportunities to be based at different locations within the health and social care community which we may talk to you about in the future.
Responsibilities
* Ensuring reception is manned at all times
* Maintaining and monitoring the Practice appointments system
* Processing personal and telephone requests for appointments, visits and telephone consultations and ensuring callers are directed to the appropriate healthcare professional
* All reception administration is processed in a timely manner
* Processing and distributing incoming (and outgoing) mail
* Taking messages and passing on information
* Filing and retrieving paperwork
* Processing repeat prescriptions in accordance with Practice guidelines
* Computer data entry/data allocation and collation; processing and recording information in accordance with Practice procedures
* Initiating contact with and responding to requests from patients, other team members and associated healthcare agencies and providers
* Clearing and re-stocking consulting rooms as required
* Providing clerical assistance to Practice and Trust staff including word/data processing, filing, photocopying, diary management and scanning
* Monitoring stationery and other supplies
* Dealing with clinical waste (including removal to designated area)
* Keeping the reception/office area, noticeboards and leaflet dispensers tidy and free from obstructions and clutter
* Note sorting, scanning and administrative duties for patients and the Practice, dealing with patient tasks and associated paperwork
* Receiving patient monies according to the cash handling procedure
* Carry out GP approved triage to ensure our patients see the correct clinician first time
* Be a first point of contact for our patients and other healthcare providers
Qualifications
* GCSE in Maths & English grade C or above
* Basic IT skills
* Experience of working with the public, preferably in a reception environment
* Understand basic office procedures with some knowledge of SystmOne
Benefits & Working Arrangements
Our vision is to be an exceptional provider of family medicine, dedicated to our patients, and we're on a mission to improve our community's health and reduce inequality. Royal Primary Care surgeries are part of Chesterfield Royal Hospital Foundation Trust and this brings the benefits of being part of a larger organisation. As well as an NHS pension, you'll have access to training and development opportunities and a whole raft of well-being initiatives to look after your physical and mental health. At Royal Primary Care, your happiness is at the heart of our appraisal system, and we place great importance on everyone feeling included. You'll have an equal say in how we look after you through access to our annual staff survey. (Please note although this is not Agenda for Change - we do offer our employees a good package of benefits)
Additional Information
* Flexible Working: If you're looking for flexible or predictable working arrangements, please speak to us about how we might be able to accommodate this.
* COVID-19 Vaccination: Chesterfield Royal Hospital NHS Foundation Trust is committed to ensuring the safety of all our staff and patients; encourages and supports staff to be vaccinated against COVID-19.
* UK Points-based immigration system: Applications from job seekers who require sponsorship will be considered. Details regarding sponsorship and visas are provided in the application information.
* Communications: Communications during the application process will be via e-mail. Please provide an email address for all referees.
* Support: HR Support Services can assist with completing the application form. Contact details are provided in the application materials.
Role Details
1 x 37.5 hours per week - Full-Time (temporary 12 months)
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