Our client is a leading provider of technology-driven facilities management solutions, working with over 30 blue-chip clients. They are expanding rapidly and are currently looking to take on an organised and proactive, friendly Customer Service Operator that can work in a team environment as a team player. Duties * Act as the first point of contact for all incoming client enquiries, providing professional and timely assistance. * Support operations teams with reactive requests, quotations, and scheduling of tasks. * Manage and respond to calls and emails courteously and efficiently. * Use our in-house system and any other relevant software to log, update, and manage service requests. * Liaise with and instruct suppliers to carry out works, monitor progress, and ensure event closure details are accurately recorded. * Maintain up-to-date supplier contact details and service compliance documents. * Ensure building and contact information is correctly maintained. * Provide ad-hoc support to the Service Desk Manager, including cover for team absence due to holidays or sickness. Skills and Experience