Referral Engagement Lead | Private Healthcare Business
£28,000 - £32,500 + Car Allowance
Slough – Field based Role
ROLE SUMMARY
You will be highly visible within the community surrounding the OJV location, prioritising practices shared with you from the Service Engagement Manager and Operations Director in areas identified during quarterly planning. In those areas you will build local relationships promoting services and patient choice to deliver referral volumes.
You will quickly build strong and effective working relationships with Opticians, GPs, Referral Management Centres, LOCs and local community groups as well as have a solid and practical understanding of the local referral community around the OJV service you support.
This will enable you to understand the local referral process and its benefits to all parties and the patient, and how best to proactively engage with the local referral community in order to support the delivery of the referral numbers required to achieve the agreed sales and profit plans for your OJV.
KEY RESPONSIBILITIES
* Supporting the growth of OJV services:-
* Responsible for supporting the development and growth of referrals into services in a designated geographical area to deliver the required referral numbers to achieve business targets
* To ensure there is the required mix of referrals for all services available, including a high mix of cataract referrals in order to deliver against the locally agreed business plans.
* Work with Service Engagement Manager and Ops Director to deliver the agreed engagement plan and regularly report on number of visits taken place and quality of the visits
* To clearly promote the benefits of the referral system and the services available to local referrers and, where possible, the patient.
* Other Responsibilities
* Support the delivery of local events such as optical fairs, CPDs and local events / meetings
* Invest time to ensure your own personal development is integrated into personal objectives/goals and that your personal development plan is both challenging and reviewed on a regularly basis.
THE INDIVIDUAL
EXPERIENCE & KNOWLEDGE
* Developing and implementing plans to deliver targets and business growth
* Experience of promoting a service to multiple clients and on boarding new clients
* Experience of managing and maintaining relationships with existing clients and quickly building positive, robust relationships with new clients
* Working in the field with travel.
* Experience of working within a clinical environment. Knowledge of NHS policy landscape and referral routes is desirable
* Working in a healthcare services environment, preferably in optics or ophthalmology services not essential though
SKILLS & PERSONAL ATTRIBUTES
* Influencing and negotiation skills
* Ability to motivate, challenge and engage individuals and teams
* Strong verbal and written communicator, who is able to build strong trusting relationships internally and externally
* Strong organisational skills
* Self-starter who is comfortable working in a fast moving, results orientated organisation independently
* Able to effectively prioritise and execute things in a timely way and to deadlines
* Computer literate (including Word, PowerPoint, Excel)
* Presenting to small and larger groups
* Action planning
SUPPLEMENTAL INFORMATION COMMON TO ALL ROLES
ADDITIONAL RESPONSIBILITIES
* Actively promote and present a positive image of the Company and its activities both within and outside the Healthcare environment.
* Ensure the quality standards and performance measures applying to the work are met and facilitate continuous improvements in all aspects of the post.
* Undergo any self-development and training as necessary for success in the role