Salary: £53,580 - 53,580 per year Requirements: Experience with HP, Dell, and IBM servers Strong troubleshooting skills for hardware faults Ability to provision, rack, stack, and configure servers Capability to install and decommission redundant equipment Excellent communication skills for liaising with customers and support teams Familiarity with service level agreements (SLA) and escalation processes Experience in a Data Centre or similar environment Willingness to work shifts including nights and weekends Responsibilities: Provide break fix support for server hardware Support trainee DC Engineers as needed Troubleshoot hardware faults and arrange for replacements Install and decommission redundant equipment as per requirements Actively update customers and resolve service issues Collaborate closely with support team members for efficient service Manage incoming calls and emails to the support function Liaise with third-party suppliers regarding customer problems Respond to customer inquiries within agreed SLA Follow escalation processes to ensure timely resolution of issues Technologies: Hardware IBM Support More: We are a leading IT Service provider located in London (EC1) seeking a Break Fix Engineer to join our dynamic team. This role offers opportunities to work with advanced technology in a fast-paced environment. Benefits include professional development, collaborative team culture, and flexible working hours through a shift rota. We are committed to ensuring high-quality technical support and exceptional customer service in our live Data Centre. last updated 6 week of 2026