Salary: £27,100 - 29,810 per year Requirements: Experience working in a support role within a busy IT Technical Support environment Knowledge of and experience with hardware, software and mobile technologies Experience with a range of technologies, including the Microsoft stack, Active Directory, Citrix, Windows desktop, Apple mobile devices, Avaya Telephony, etc Demonstrable experience using service management toolsets Experience of diagnosis and rectification of faults ITIL Service Management Foundation v3 Certificate or equivalent (desirable) Qualifications and/or equivalent work related experience within a Service Desk support role (desirable) Experience of configuration and installation of user IT equipment (desirable) Responsibilities: Work in a team of Service Desk Analysts, delivering first line Incident Support and Request Fulfilment services Ensure that all Incidents, Service Requests and other tasks assigned to you are resolved or fulfilled in accordance with SOPs Deliver processes relating to the procurement, configuration, deployment and disposal of user IT equipment in accordance with relevant Asset Management processes Participate in the Knowledge Management process, producing documents for the Service Desk Knowledge Base Proactively identify risks, and ensure that they are effectively managed such that all IT related Service Desk activities operate within a suitable internal controls environment Technologies: Active Directory Citrix Hardware Support ITIL Mobile Windows More: At Orbit, we are one of the UKs largest housing groups dedicated to building thriving communities through affordable housing. We believe everyone is entitled to a good home they can afford, and our work allows us to support over 100,000 residents. Joining us means youll experience a rewarding work environment, supported by flexible working opportunities and a commitment to your professional development. We foster a collaborative culture where our values-driven approach helps us make a meaningful difference in peoples lives. last updated 11 week of 2026