Job Description: Mobile Advice Administrator - (MAC)
Overview
Our Client is seeking a dedicated and passionate Mobile Advice Administrator (MAC) to join their Advice team on a fixed-term basis (up to 6 months). In this role, you will play a key part in delivering tailored energy efficiency advice and broader support to energy consumers, primarily via the Mobile Advice Centre (MAC) van. This position involves both office-based and site-based work across the North West/West Yorkshire region, with occasional site-based coverage required for sickness or annual leave.
As a Mobile Advice Administrator, you will have the opportunity to positively impact the lives of vulnerable individuals and families by helping them reduce energy bills and increase energy efficiency. This role is perfect for someone who thrives in a dynamic and collaborative environment, is committed to providing top-tier service, and is passionate about making a meaningful difference in the community.
Salary Scale: G5, including 5% pension contribution, 23 days holiday (pro-rata), childcare vouchers, 37 hours per week.
Location: West Yorkshire/North West region and office-based, with occasional site-based work in Halifax.
Reports to: Advice Team Manager
Responsibilities
Key Responsibilities
Provide tailored, high-impact energy-saving advice to individuals and families through the Mobile Advice Centre (MAC) van and digital channels.
Conduct comprehensive needs assessments for customers and deliver relevant, practical guidance on energy-efficient behavior, low-cost interventions, and utility measures.
Identify and connect individuals with available financial assistance for energy efficiency upgrades, including regional or national funding programs.
Make referrals for additional financial support (e.g., income maximisation opportunities).
Support operational delivery by managing administrative tasks and performing advice calls when events are not scheduled.
Monitor and meet Key Performance Indicators (KPIs), particularly in relation to productivity, client engagement, and service quality.
Stakeholder Engagement
Establish and maintain relationships with stakeholders and partner organizations, fostering opportunities for collaborations and shared events.
Represent the organization positively at events and venues to promote support services and build strong local connections.
Team Contribution & Development
Collaborate with colleagues to allocate resources efficiently and ensure seamless project delivery.
Recommend process improvements and assist in implementing organizational changes.
Support training initiatives for team members, enhancing collective knowledge and expertise.
Reporting & Data Management
Maintain meticulous records on CRM systems, documenting customer engagements, advice provided, and observed outcomes (e.g., energy savings).
Support in internal and external reporting of project results.
Transportation Requirements
Safely handle the operation of a Peugeot Boxer Floor Cab Van as part of MAC duties.
Provide your own vehicle for travel to the vehicle depot in Elland and other required sites, with mileage expenses reimbursed (business insurance must be maintained).
Qualifications
Essential - Non Negotiables
Valid UK Driving License (no violations/endorsements) and access to a personal vehicle.
Proven ability to effectively provide advice and support, both verbally and in writing, with high levels of empathy and professionalism.
Strong IT proficiency with the ability to learn new systems quickly (training provided).
Demonstrated customer service skills, with the ability to engage effectively with individuals from diverse backgrounds.
Comfort working towards measurable performance indicators (KPIs) and managing competing priorities efficiently.
Ability to collaborate within a team while contributing to shared objectives in high-pressure or changing environments.
Desirable
Previous experience in providing energy efficiency advice or supporting vulnerable communities.
Knowledge of energy efficiency measures, funding schemes, or benefits that support income maximization.
Day-to-Day
Morning Duties: Begin operations or prepare the Mobile Advice Centre (MAC) for daily activities, including organizing resources, reviewing appointments, and ensuring the MAC van is ready for deployment.
Client Engagement: Travel to pre-planned sites to provide in-depth energy advice and assistance tailored to varying needs, maintaining a professional and empathetic approach.
Administrative Support: Handle administrative tasks such as data entry, report generation, and CRM updates when not scheduled for on-site events.
Collaborative Work: Participate in team meetings to discuss performance metrics, service improvements, and customer feedback.
Travel & Logistics: Drive the MAC van to designated locations or use your own vehicle as required for site visits; ensure all client interactions are logged appropriately.
Customer Support: Handle phone calls or follow up on inquiries, providing timely and accurate energy efficiency advice.
Feedback & Reporting: Analyze service delivery outcomes and provide comprehensive reports as required.
Equality, Diversity, and Inclusion
Our Client values diversity and is dedicated to creating an inclusive environment for all employees. They welcome applicants from all backgrounds and encourage individuals from underrepresented groups to apply. Accommodations and adjustments will be made available during the recruitment process upon request to ensure fairness and accessibility for all candidates.
Our Client hopes you're excited about applying for the Mobile Advice Administrator role and joining a team driven by a mission to improve lives through energy advice and support services. If you want your work to have a genuine impact, this role is an opportunity to make a difference.
Apply now and help create a sustainable, energy-efficient future for all