Job title: Receptionist & Admin Assistant
Office based in Plymouth
Salary £22,500-£30,000 DOE
Employment type: Full-time, 35 hrs: Mon-Thurs 9am-5pm (half hour lunch), Fri 8am-1pm
This is an exciting role within a fun and dynamic team, where you’ll work with a varied portfolio of clients across outsourced services.
This role is client-facing and therefore requires fantastic levels of communication and the ability to build long-term professional relationships with clients and internal teams.
Duties & key responsibilities:
The Receptionist is responsible for presenting the firm in a positive and professional light to all those that they come into contact with whether in person, on the telephone, or electronically. Ideally you will have a desire to provide first class customer service with the ability to make clients and visitors feel valued. We are looking for an individual who presents themselves in a professional manner and has a warm and caring approach.
If you have strong communication and relationship building skills and would like to continue to build upon your existing skills and experience, we would love to hear from you.
Skills & abilities:
Greet clients / visitors and ensure they are well looked after
Maintain appearance of reception / entry point
Answer phone enquiries in an efficient and friendly manner and ensure people are connected to the appropriate person in the firm
Take messages and forward them to the appropriate person in a timely manner
Follow firm’s protocol for greeting visitors /clients – e.g. remembering their names, offering tea / coffee, knowing which partner they are to meet with
Able to assist with general enquiries – knows the firm’s people and services
Provide refreshments during meetings
Responsible for co-ordinating and administration of office procedures such as stationery supplies, photocopying, security, record keeping and filing
Assist team with administrative duties and management of these tasks to completion
Photocopying and scanning documentation in line with the firm’s procedures
Managing diaries and booking of appointments when required
Maintain systems, databases etc in line with the firm’s procedures
Managing various property issues and liaising with contractors/suppliers
Show confidence answering the phone
Knowledge & experience:
IT skills – Microsoft office
Excellent phone manner and communication skills
Experience in office procedures
Experience running an impressive and professional reception and information service
A positive approach with a desire to exceed client expectations
Secretarial and office procedure skills
Good time management skills
Ability to co-ordinate multiple tasks
Personal attributes:
Efficiency of office procedures
Quality of customer relationships
Accuracy of work – databases, messages etc.
Positive client feedback
Appearance of reception area
Knowledge of firm’s products / services and people
Phone calls answered in a timely manner
Manages time effectively
Flexible and adaptable