40 hours per week Monday - Friday Home-Based (Must be located within reasonable travel distance to London) £38,000 - £45,000 per annum Sodexo rewards and benefits Job Introduction Are you an experienced and proactive supply chain professional with a passion for facilities management and operational excellence? Would you like to play a vital role in supporting a major UK blue light service client – the Metropolitan Police ? We are looking for an Operational Supply Chain Manager to join our high-performing team at Delta 1100, Swindon, SN5 7WZ working within a complex and mission-critical environment. In this role, you will manage a network of FM suppliers, ensuring outstanding service delivery, supplier accountability, and operational readiness across the client’s extensive estate. This is a home-based position, but you must live within a commutable distance to London due to the need for regular onsite client interaction, as well as occasional travel to our Swindon-based Intelligent Service Centre (ISC). As Operational Supply Chain Manager, your core responsibility will be to monitor, manage, and enhance the performance of our FM supply chain. You’ll act as a crucial liaison between suppliers, the client’s operational teams, and internal service lines, ensuring the continued availability and compliance of client properties. You will work at the heart of a fast-paced, highly regulated environment, where attention to detail, problem-solving skills, and service accountability are critical. This role requires a confident communicator who can build strong working relationships, lead supplier performance reviews, and drive continuous improvement. What you’ll do: Manage supplier relationships across a designated FM supply chain to deliver high-performing, compliant, and value-driven services. Ensure that client properties remain fully operational, that FM assets are maintained, and that all statutory requirements are met. Monitor performance data and analyse KPIs and SLAs, identifying trends and proactively addressing service issues. Lead supplier governance meetings and performance reviews – preparing agendas, tracking outcomes, and following through on actions. Work in close collaboration with the Integrator model, including Helpdesk, Finance, Asset Management, Technical Bureau, and Contract Management teams. Provide operational support and escalation in response to incidents, complaints, work order acceptance delays, and delivery failures. Conduct root cause analyses and lessons learned exercises following critical service incidents. Travel to Metropolitan Police sites in London and periodically to the ISC in Swindon to support relationship management and service alignment. Support the implementation and operational roll-out of contract changes, ensuring accurate service delivery and compliance. Collaborate with Data Analysts to refine dashboards, reporting tools, and performance tracking. Actively participate in a Community of Practice, contributing to shared knowledge and continuous improvement across contracts. Ensure all operational activities comply with the Information Security protocols and integrity standards of the client. What you bring: Demonstrable experience in supplier and supply chain management, ideally in facilities management or the property services sector. Knowledge of FM service delivery, compliance, and asset management. Strong interpersonal and communication skills, able to liaise effectively with both operational and senior stakeholders. Experience with data analysis and trending to support performance management. Proficient in Microsoft Office applications (Outlook, Excel, Word, PowerPoint). Familiarity with CAFM systems and management information reporting. Highly organised, self-motivated, and able to manage priorities in a dynamic environment. Eligible for, and able to pass, Metropolitan Police security vetting. Desirable Membership in a professional body such as IWFM, CIPS, or similar. Background in public sector contracts or blue light service environments. What we offer: Working with Sodexo is more than a job; it’s a chance to be part of something greater. You’ll belong in a company and team that values you for you; you’ll act with purpose and have an impact through your everyday actions; and you’ll be able to thrive in your own way. In addition, we offer: Mental health & wellbeing support Employee Assistance Programme for personal, legal, and financial advice 24/7 virtual GP & lifestyle rewards Discounts for you & family Financial tools & retirement plan Cycle to Work & Paid volunteering day Ready to be part of something greater? Apply today!