Responsibilities
* Management and lifecycle planning of key AS products and programmes including initial research stage, market positioning, development, implementation and deployment throughout retailer network and associated channels
* Research of market trends and technologies to ensure HMUK remain a market leader of AS digital touchpoints for both Customers and Retailers.
* Data integration management across Omni channel aftersales solutions, including Recurring revenue models, Service Subscription, Service Plans, Bluelink (Telematics) and Hyundai UK systems, Retailer Management Systems (DMS) and third party platforms.
* Management of integrated software solutions and associated suppliers e.g. Menu Pricing, Online Service Booking, Workshop Automation etc.
* Support and management of training provision for associated AS digital programmes.
* Management and alignment of key product and programme supplier partners, including measurement of KPIs, tender processes, contract renewals and overall service deliverables
* Coordinating with other Hyundai markets for sharing of best practice and supporting with digital rollout initiatives.
* Positive influence HMUK’s strategical direction regarding digital solutions in the aftersales arena
* Build effective relationships across all HMUK departments; the HMUK retailer network, affiliates (e.g., HMC; HME) and partner providers to deliver departmental objectives
* Monitor product performance and manage product life cycles
* Improve retailer participation in Hyundai Products/Programmes resulting in an increase in engagement and service retention within the HMUK Network
* Compile executive level departmental business sign-off documentation and presentations as required
* Accurate completion and analysis of all routine reporting on a timely basis
* Ownership and updating relevant areas of ACE (Aftersales Commercial Engine) retailer portal
* Support DPSM field team with HMUK AS Activities – e.g., Launch Programmes, AS Surveys, action plans and any associated analysis
* Provide new retailer launch support for the aftersales field team when required
* Production of presentations for internal meetings up to Executive Board level
* Provide office based cover and Aftersales support cover during times of holiday and sickness on request of line management
Person Specification
* Strong customer service orientation
* Ability to travel to retailer and partner provider locations as required
* Strong project, organisational, prioritisation and planning skills
* Problem solver; able to work under own initiative to find solutions to queries
* Self-starter who has ability to operate under pressure and to tight deadlines
* Digitally articulate / numerate / PC literate with Microsoft packages such as Power BI and especially Excel to intermediate standards
* Efficient time management
* Team player with great flexibility and willingness to learn
* Effectively influence, engage, and communicate with a diverse range of stakeholders within the retailer network and HMUK, in a variety of business settings
* Enjoy a dynamic work environment and embrace/influence innovative ideas and change
* Ability to identify, understand and impart tangible business improvements
* Ability to positively represent HMUK with retailers, partner providers and wider audiences as required
* A practical and comprehensive level of commercial awareness with strong analytical skills
* Good organisational skills with an ability to prioritise and adapt, sometimes at short notice
* Ability to manage your own time/diary aligned with business priorities