Join to apply for the One Stop - Customer Service Assistant role at One Stop Stores Ltd
We’re looking for a Customer Service Assistant to join our team at One Stop, a subsidiary of Tesco. As a Customer Service Assistant, you will work in a fast-paced retail environment where no day is the same.
You will play an important role in the daily operations of our store by providing excellent customer service, stocking shelves, processing payments, and helping maintain the store’s appearance.
Since the customer is at the heart of everything we do, you will constantly look for ways to improve service through on-the-job coaching and feedback.
With your guidance, your store will always remain a safe place to work and shop.
You will be Responsible For
* Serving customers with passion and pride, providing great natural service.
* Encouraging customer feedback through the ‘have your say’ survey.
* Working across all store areas including online, tills, replenishment, vending, and stock routines to meet customer needs.
* Applying training to ensure safe working practices.
* Participating in seasonal, community, and charity events to create an inclusive atmosphere.
* Understanding store performance and your role in delivering profit.
* Living our values, making everyone feel welcome, and following policies.
* Clocking in and out accurately at the start and end of shifts.
* Following security procedures and wearing safety equipment.
* Following the think 25 policy when serving age-restricted products.
* Responding promptly to assistance calls or interventions on self-service checkouts.
* Maintaining a clean, tidy, and organized store environment.
* Potentially managing the shift in the absence of a Shift Leader or Store Manager.
* Following all training to ensure safety and legality.
If this store has a Post Office Local, your duties will include the daily operations of the post office, which requires passing a background check. Failure to pass will result in withdrawal of the job offer.
Flexible Working
We support flexible working arrangements to suit individual needs, whether you are starting your career, caring for others, nearing retirement, or balancing other commitments. Discuss your needs during the application process.
Core Purpose
Serving our customers, communities, and planet better every day.
Values
• Customers are at the heart of everything we do
• We treat each other with respect
• We work together as one team
• We make things easier
About us
One Stop Stores Limited operates over 1,000 convenience stores across Great Britain, employing more than 10,500 colleagues. Our stores are open seven days a week, offering a wide range of food, household essentials, and additional services like Post Office, PayPoint, lottery, and vending solutions.
Part of Tesco since 2003, we operate from three distribution centres and serve communities throughout England and Wales. We are committed to inclusivity and accessibility in our recruitment process.
Benefits include:
* Colleague discounts
* Flexible working options
* Retirement and health benefits
* Support services and career development opportunities
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