Overview
You will ensure CCHA tenants have an outstanding customer experience and enable them to be successful and independent through positive, trusted relationships. You will be a customer champion and advocate, and provide an efficient, responsive, and customer-focused service, ensuring that customers are supported in sustaining their tenancies and living within communities and neighbourhoods where they can thrive.
About You
You will be a proactive member of the team, continually seek to improve and develop your own skills and the team's performance and operate within and comply with CCHA’s policies, procedures, and values at all times. You will also promote digital inclusion to tenants to ensure they can access all CCHA services.
Neighbourhood Managers work with external agencies, developing partnership approaches, signposting tenants to relevant services and undertaking joint service provision or initiatives where appropriate to create and improve local services. You will attend meetings with the Local Authority and other external agencies as required and be flexible in response to the needs of customers and the business, including weekends and evening work.
Neighbourhood Managers adhere to Safeguarding Policies, ensuring any concerns are reported to the relevant agencies, and attend any safeguarding meetings that are required to manage cases appropriately.
Our Shared Values
At CCHA, values and diverse thinking as just as sought after as technical skills and qualifications. Our values are embedded throughout the organisation. They set out how we work together and how decisions are made. Here at CCHA we live our values by being:
Caring | Respectful | Trusting and Trustworthy | Honest | Brave | Yourself
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