Are you passionate about doing a good job? Do you share our values? then we hope you’ll consider applying to join our team.
Key Results
Summary responsibilities
1. Delivery of a holistic, person-centred service to care home residents, which identifies their hospitality, housekeeping and catering needs and preferences. Collaborating with other teams to achieve this.
2. Maintain a high standard of hygiene in accordance with health and safety, infection control standards, food hygiene legislation and St Monica Trust’s policies and procedures.
3. Ensure room checks, communal room comfort, cleanliness, hygiene and laundry sorting.
4. Meet residents’ unique needs and collaborate with colleagues across the care home teams.
5. Ensure lounge areas (where applicable) are ready for use as a coffee and bar venue for residents and their visitors.
Skills and experience
Communication
6. Write notes and messages – numeracy, literacy and verbal skills.
7. Communicate with people with differing communication needs.
8. Encourage and influence.
9. Understand and follow instructions and procedures.
10. Strong customer service skills.
11. Mixed methods and mediums of communication.
Thinking Style
12. Analyses and evaluates given information.
13. Adapts style and approach appropriate to situation or task.
14. Structures tasks/activities.
15. Pre-empts issues and trouble-shoots.
16. Refers appropriate decisions to line manager.
17. Challenge, or suggest new ways of working, to promote the efficiency of the unit or team.
Well-being and Values
18. Aware of cultural and individual differences in all interactions and service areas.
19. Demonstrate interest, care and attention.
20. Create a positive impression.
21. Understand and respond to the needs of older people and people with dementia (including willingness and motivation to learn).
22. Collaborate with residents and relatives (where appropriate), tailoring service to meet individual needs.
23. Promptly respond to or refer to team leader/line manager (as appropriate to role), issues of residents or colleagues' health or well-being.
24. Contribute to maintaining a safe and secure environment – reporting faults, repairs or hazards through appropriate channels.
Working with others
25. Works effectively as part of a team.
26. Build relationships of trust with others (team, residents and their family & friends).
27. Potential exposure to challenging, physical or emotional situations.
Other Skills & Qualifications
Essential
28. Confident with IT and using standard office programs including word, outlook/email, system folders etc
29. Understanding of basic food preparation and cleaning techniques
30. An understanding and appreciation of older people in a care setting and the issues that may affect them
31. Knowledge of basic health and safety rules
32. Knowledge of customer service principles
Desirable
33. Level 1 or 2 in Food Hygiene (or equivalent)
34. Level 2 in Healthcare Cleaning (or equivalent)
35. General level of education (GCSE or equivalent)
36. Familiar with Microsoft 365 and video call programs such as Facetime, Zoom etc
37. Working experience in a care setting
38. Knowledge of safe moving and handling techniques
Additional information
39. Duties must be carried out in compliance with St Monica Trust’s Equality, Diversity and Inclusion Policy.
40. This role profile contains the principal accountabilities relating to this post and does not describe in detail all the duties required to carry them out.
41. This post is exempt from the Rehabilitation of Offenders Act 1974 and this means that any criminal conviction, including spent convictions, must be made known at the time of the application.
Hours: Saturday and Sunday, from 10.00 am to 6.30 pm, 16 hours per week.
Pay: £12.20 per hour
If you have any queries please email our Recruitment Team -