Transport Customer Service Executive
Stoke-on-Trent (ST1)
Up to £28K DOE
**STRICTLY UK BASED APPLICANTS ONLY PLEASE**
This role is ideal for someone who can handle a fast paced environment, often with challenging situations to deal with. You will be joining a business that has been established for seven years and is going through a significant period of growth. There's plenty of room to grow your career here, with opportunities to be part of a bigger group of companies, as more exciting acquisitions are on the way.
Working within a team of 6, reporting directly to the Customer Service Manager, you will be responsible for taking ownership of all customer service activities related to transport operations.
Requirements for role:
* Pallet network experience
* Strong Excel skills
* Logistics & Fulfilment experience
* Experience in managing relationships across a diverse client base, including both private individuals and corporate entities
* Skilled and confident in handling challenging customer issues with fairness and impartiality
* Experience with Palletways Software (not essential but highly desirable)
A general overview of the role will be to track delivery queries using internal communication and online platforms, obtaining POD's, dealing with complaints and escalating where appropriate, coordinating with internal departments to resolve issues speedily, monitoring stock against orders and preparing reports.
You'll be based in a modern building in the new part of the Festival Trade Park, working in a small but growing Customer Service team. The team sits in an open-plan office alongside other departments, making it a collaborative and dynamic environment.
Things move quickly here, and with tight deadlines to meet, your efficiency and ability to stay on top of tasks will be key to keeping everything running smoothly.
Own transport preferable (nearest bus stop = 1 mile)
37.5hours per week
Monday - Friday: between 8am-5pm, a typical working pattern would be 8.30am-5pm or 8am-4.30pm.
Annual leave: 28 days (inc. bank holidays) - currently under review and set to be enhanced
Company Benefits: to be introduced in the near future
Admin Outsourcing Services is acting in the capacity of an internal recruiter on behalf of the hirer. Due to the volume of applications received, unfortunately it is not possible to respond to each one individually, applicants that are shortlisted will be contacted within 2 weeks of application.
Job Types: Full-time, Permanent
Pay: £26,500.00-£28,000.00 per year
Benefits:
* On-site parking
Work Location: In person