Overview
Role: Sales Agent
Location: Liverpool, Hybrid
Salary: £25,877 - £27,515 plus up to £2,000 performance-related bonus per annum, once established within the role.
Working hours: 37.5 hours per week, 9:00am – 5:30pm, Monday to Friday, including 1 in 3 Saturdays.
The Insurance Sales Agent role is a fast-paced, customer-focused sales position in a target-driven inbound sales environment where teamwork and positivity are part of the company culture. You will work with new and existing customers, delivering a high-quality service.
Responsibilities
* Quoting and closing new or renewal business enquiries
* Building and maintaining long-standing client relationships
* Amending customer policies, payments and schedules
* Retaining existing clients at renewal
* Supporting customers with existing policy amendments
* Working towards individual and team targets
* Providing excellent rapport-building skills
* Handling sensitive information and following data protection principles
* Adhering to strict FCA guidelines
* Providing a professional service and promoting our brand in a positive manner
Requirements / What we are looking for
* A positive “can do” attitude
* Excellent verbal and written communication skills
* Great listening skills
* High level of accuracy and attention to detail
* Good problem solver
* Ability to work in a fast-paced environment
* Ability to multi-task and manage time effectively
* Patience and empathy
* Excellent customer service skills, with a confident and polite telephone manner
* Previous Insurance or Financial Services industry experience
About Acorn Insurance
With over 40 years of experience, Acorn Insurance is a specialist provider dedicated to helping individuals secure motor insurance across the UK. We proudly serve more than 50,000 customers, ensuring they find policies that meet their needs and provide peace of mind with high-quality cover.
We offer comprehensive training and continuous in-house coaching, including FCA-regulated industry knowledge and tools to grow your career with us.
We celebrate diversity and are committed to fostering a culture where everyone feels respected and valued. We are Disability Confident Level 1 and 2 employers, ensuring our workplace is accessible and inclusive.
The Acorn Group has been recognised as a Great Place to Work for 2024/5, reflecting a welcoming and supportive atmosphere. We are committed to continuous improvement and have ambitious plans for 2025.
Benefits
Wellbeing:
* Enhanced annual leave starting at 31 days, potentially increasing to 35 days per year depending on grade and length of service (including bank holidays)
* Enhanced paternity pay and 16 weeks full maternity pay
* Colleague Assistance programme with wellbeing services
* 6 free counselling sessions per year
* 24/7 access to a telephone counsellor
* Free 4-week CBT programme with a trained therapist mentor
* Internal mental health first aiders available to support colleagues
Financial:
* Core life assurance with option to increase cover via salary sacrifice
* Access to earnings before payday via Dayforce Wallet
* Company pension scheme
* Refer a friend scheme with a £250 bonus after probation
* Flexible benefits platform with a flex pot for over 15 benefits
* Option to donate to climate-positive charities via salary
Reward, Recognition and Culture:
* Long service awards at 5, 10 and 15 years
* Recognition hub to celebrate colleagues
* Engaging company events, awards, competitions and charity fundraisers
* Budgets for department leaders for social and engagement events
All roles are subject to DBS and financial checks; any offer will be conditional until checks are completed satisfactorily. Applicants must have at least one year remaining on their visa; we cannot provide visa sponsorships.
Acorn is committed to an inclusive and supportive recruitment and working environment and will consider reasonable adjustments to accommodate individual needs during the application and interview process.
Seniority level
Entry level
Employment type
Full-time
Job function
Sales and Business Development; Industries: Insurance
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