Homelessness Support Worker
Location: Martin House & Hatfield Road, St Albans
Hours: Full-time (37.5 hours per week)
Salary: £25,857 per annum
Join our team at Martin House, a fast-paced 16-bed homelessness service where we support adults facing complex challenges such as trauma, mental health needs, substance misuse and barriers to independence. We work together to create a safe, respectful and inclusive environment where people feel supported, understood and empowered to move forward.
The Role
You will support 8 residents, working alongside another Support Worker who supports the other 8. Your work will include:
Providing direct, person-centred support and encouraging daily living skills
Helping residents set goals and build confidence
Responding calmly and professionally to challenging situations
Completing accurate case notes, risk assessments and support plans
Keeping the building safe with regular checks and reporting repairs
Managing a busy caseload and maintaining key compliance tasksYou may also occasionally visit Hatfield Road, our smaller 5-bed service, for health & safety checks.
Lone working is a regular part of the role, so confidence and good decision-making are essential.
About You
You are resilient, proactive and calm under pressure, with the ability to build trust and maintain strong professional boundaries. You communicate well, work independently and collaboratively, stay organised and use IT confidently. Most importantly, you bring a compassionate, non-judgemental approach and a genuine desire to help people move toward stability and independence.
Shifts:
This role requires flexibility, as you will work a 3-week rolling rota that includes evenings, weekends and bank holidays.
Shifts include a mix of:
Early shifts: 7am-3pm or 9am-5pm
Late shifts: 2pm-10pm
Weekend shifts: 1 in every 3 weekends (10am-6pm)A full UK driving licence and access to a vehicle is required (business insurance needed if appointed).
Hightown Benefits
£25,857 per annum (37.5hrs)
33-35 days annual leave
Blue Light Card - access to thousands of retailer discounts
Mileage paid
Ongoing training and development
Pension & life assurance (3× salary)
Long Service Awards
Monthly Attendance Bonus
Annual salary and cost-of-living review
Employee assistance helplineAppointments are subject to satisfactory right to work, enhanced DBS, reference, and medical checks
We are proud to be an Equal Opportunities and Disability Confident employer