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Job Description
As a Principal Site Reliability Engineer at JPMorgan Chase within the Mergers & Acquisitions SRE team, you will work with stakeholders to define non-functional requirements (NFRs) and availability targets for your services. You will ensure these NFRs are incorporated into product design and testing, monitor service level indicators to measure customer experience, and define and implement service level objectives in production.
We seek an experienced infrastructure engineer to join our mergers & acquisitions SRE team! Your expertise in Microsoft 365 and Google Workspace will facilitate the integration of email, chat, storage, and collaboration platforms during merger projects. You will also focus on enhancing our infrastructure's resilience and scalability, directly impacting operations. Collaborate across teams, implement change management practices, and analyze data for strategic insights. Your technical and communication skills will be crucial in cloud services integration. If you have cloud migration experience and a strong technical background, apply to help advance our operational excellence.
Job Responsibilities
1. Create high-quality designs, roadmaps, and program charters, either personally or through guidance to engineers.
2. Provide advice and mentorship to other engineers; serve as a key resource for technical and business issues.
3. Demonstrate and promote site reliability principles daily, advocating for their adoption across teams.
4. Collaborate to create and implement observability and reliability designs for complex, robust, and stable systems.
5. Develop expertise on applications and platforms within your scope, understanding their interdependencies and limitations.
6. Evolve and debug critical components of applications and platforms.
7. Design and implement cloud-based solutions using Microsoft 365 & Google Workspace to ensure infrastructure resiliency and scalability.
8. Utilize Microsoft tools like PowerShell, Azure AD, Graph API, SQL Server, and Reporting Services for maintenance and enhancement of cloud services.
9. Apply change management practices and agile frameworks for implementing account-level changes, including testing, documentation, and guidance for global operations.
10. Gather comprehensive data on datasets for strategic deployment and tenant management.
Required Qualifications, Capabilities, and Skills
1. Formal training or certification in site reliability principles and advanced experience in the field.
2. Expertise in observability tools such as Grafana, Dynatrace, Prometheus, Datadog, Splunk, including monitoring, SLAs, alerting, and telemetry collection.
3. Deep knowledge of software applications and technical processes in one or more disciplines.
4. Ability to communicate complex data solutions effectively, including reporting and visualization.
5. Active contribution to the engineering community.
6. Leadership in evaluating vendor offerings and integrating them into the firm's strategy.
7. Proficiency in troubleshooting during testing phases.
8. Strong mentoring and communication skills to promote site reliability practices.
9. Expertise in Microsoft OneDrive & SharePoint Online, including data management, retention policies, and migration tools like Quest and AvePoint.
Preferred Qualifications, Capabilities, and Skills
1. Understanding of change management and agile practices for global tenant-wide changes.
2. Excellent interpersonal skills and ability to collaborate across diverse teams including Product, Engineering, Legal, Cybersecurity, Operations, Vendors, and Acquired Companies.
About Us
J.P. Morgan is a global leader in financial services, providing strategic advice and products to prominent clients worldwide. We are committed to building trusted, long-term partnerships and value diversity and inclusion, ensuring equal opportunities for all applicants and employees.
About the Team
Our Corporate Functions team supports areas from finance and risk to HR and marketing, playing a vital role in our company's success.
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