The Shakespeare Birthplace Trust is looking for two Visitor Reception Assistants to work at Anne Hathaway’s Cottage and Shakespeare’s Birthplace to support us over the 2026 season. There are two contacts available, one working 27 hours per week over 4 days and one working 13.5 hours per week over 2 days. The contract will run from Monday 9 March 2026 to Sunday 1 November 2026. The working day will be from 9.45am to 5.00pm and will include working weekdays, weekends and Bank Holidays.
As Visitor Reception Assistant you will be responsible for delivering excellent standards of visitor experience through a warm welcome and sharing of information to enhance visitors’ understanding of the offer. You will also contribute to the financial sustainability of the Trust by ensuring that opportunities are taken to maximise sales through an efficient and professional admission process leading to increased average admissions and secondary spends.
To be successful in this role you will have experience of working in a high profile, customer-facing operation, preferably a busy visitor attraction with a diverse audience. You will be used to delivering against a range of KPIs including financial and visitor satisfaction targets. A sound understanding of customer service principles, experience of using EPOS ticketing systems, and cash handling are also essential.
The closing date for applications is Wednesday 11 February 2026, interviews will take place on Wednesday 18 February 2026, in person at the Shakespeare Centre, Henley Street, Stratford-upon-Avon, CV37 6QW.
If you would like to know more and to apply please go to our jobs website: https://shakespearebtrust.jobs.people-first.com/jobs/search
We will send you a confirmation email once you have sent your online application, where you will be able to complete your profile in full.
The Shakespeare Birthplace Trust is committed to promoting equality of opportunity and building a diverse and representative workforce.
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