Job Description:
Starting salary of £25,000 increasing to £25,500 after 6 months
Full time, permanent role - 35 hours per week
Shifts between 8am-5pm Monday to Friday (shift rotation working 7 hrs per day)
Hybrid
Brighton- Minimum of 1 day per week in the office
Start date 5th January 2026
We make health happen
Here you’ll be welcomed. We champion diversity and we understand the importance of our people representing the communities and customers we serve. You’ll find an inclusive environment where you can be yourself and where everyone is driven by the same purpose – helping people live longer, healthier, happier lives and making a better world.
How you’ll help us make health happen:
As a Customer Service Consultant for Bupa Global you’ll be the first point of contact for our customers. People call for a variety of reasons from sprained ankles to life threatening Illnesses and you’ll need to treat each call with the same level of care and compassion as the last. It can be challenging at times. Day to day you’ll authorise or decline treatment in line with policy coverage and it takes a special mix of empathy and resilience to succeed but it’s also incredibly rewarding, helping people at a time when need when they need it most.
At Bupa Global we believe in helping people unlock their potential. So, if you can bring us the skills we’re looking for then we can offer you an environment where you’ll not only grow, but thrive. This is also a great role for recent graduates looking for experience.
You'll benefit from our structured training and development plans we’ll offer you clear progression routes to build your skills as a coach or a manager, or support you specialise and take a side step into some of our other customer service teams. Helping you grow your career at a company that’s all about its people.
Once you’ve completed your induction, training and are competent in your role you'll also benefit from hybrid working, only needing to go into the office every week. Giving you the freedom to work from home and maintain a great work life balance. However if you’d like to come into the office more often, that’s fine too!
1. Support customer enquiries through both inbound and outbound calls, ensuring each customer has a great experience whether it’s the first call of the day or the last
2. Pre-authorise or decline treatment in line with Bupa policy coverage. Signpost platinum providers and book appointments for members using our care pathways framework, responding with empathy at all times
3. Accurately maintain our customer database, ensuring all conversations and outcomes are recorded
4. Maintain high professional standards at all times and abide by all regulatory requirements
Key Skills / Qualifications needed for this role:
Our customer service colleagues come from all walks of life with varying levels of experience. No matter our age, background or history we all believe in providing great customer service and have a passion for helping others. Some of the skills you’ll need to succeed as a Customer Service Adviser are:
5. Great listening and communication skills with the ability to respond with empathy
6. A mix of flexibility and resilience to deal with a variety of enquiries
7. Confidence using a PC and the ability to multitask though we have a range of support tools designed to help you on the phone with customers.
8. An enthusiastic, positive attitude with a real desire to help others
Why Bupa?
We are a health insurer and provider. With no shareholders, our customers are our focus. We reinvest profits into providing more and better healthcare for the benefit of current and future customers.
Bupa Global is the international health insurance division of Bupa. We provide customers who want premium international coverage with products and services to access the healthcare they need anytime, anywhere in the world, whether at home or when studying, living, travelling or working abroad.
Bupa Global has offices around the world including London and Brighton (UK), Miami (USA), Dubai (UAE, in partnership with OIC), and Hong Kong (China) as well as regional offices in mainland China, Singapore, Egypt, Mexico, the Dominican Republic, Bolivia, Brazil, Panama, Guatemala and Ecuador.
Our benefits are driven by what matters to our people. It’s important to us that these benefits support a work-life balance that keeps people healthy, both mentally and physically. As a Customer Service Adviser you’ll be eligible for:
Our benefits
9. 25 days holiday, increasing through length of service, with option to buy or sell
10. Bupa health insurance as a benefit in kind
11. An enhanced pension plan and life insurance
12. Performance-based bonus
13. Discounted access to Gym pass, a flexible, monthly subscription service with live classes, fitness apps and 1-21 sessions
14. Various other benefits and online discounts