About the role: This role is focussed on supporting users during and after their transition from legacy systems to the Arcus system, hosted in a Salesforce environment About you: The ability to learn and adapt quickly To be motivated to seek information or training using your own initiative To be able to manage a complex job load across different service areas To have effective communication skills, particularly with non-technical users What you will do: Provide 1st line support for Arcus Support the configuration of the system before go-live and then being a part of the continual service improvement of the product Build and maintain close working relationships with the service areas that use Arcus Provide support for or carry out configuration of: Workflows, reporting, templates, user security, system configuration Provide support for the project with regards to communication, administration or configuration This position has a requirement for a Standard DBS Check Proud member of the Disability Confident employer scheme Disability Confident About Disability Confident A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident .