Job Description – Night Porter
Company: Crafted
Reporting to: Managing
Director
Salary: £13.00-£16.00 depending on
experience
Location: Powdermills Hotel,
Battle
Type: Full-Time and Part
Time Available
We’re not hiring people to fill a seat or add to our
headcount. We’re hiring people to craft our culture, ethos and success. This is
a big deal for us, and we know it’s a big deal for you: a new role defines how
you spend your days, who you spend them with, and what your future looks
like.
Together, we’ll shape each other’s entire trajectory.
That deserves thoughtfulness, empathy and respect. It’s why this job
description is deliberately detailed. We want you to know exactly what you’re
stepping into. The challenges, the opportunities, the quirks of the role, and
the kind of impact you’ll have.
Us
Crafted is a series of life-friendly hotels and spaces
where guests can be themselves and fill up on the good stuff: nature, food,
wellbeing, craft, people and play. We hope to open several hotels in the coming
years, with our first coming in summer 2025: Crafted at Powdermills, East
Sussex.
More specifics will follow as planning and pieces fall
into place. So, for now, here’s the sentiment behind Crafted…
It’s easy to get overwhelmed by life. To switch to
autopilot and go through the motions. We’re busy but not on the things we love
doing, we spend more time on our phone, and we misplace our bounce and
spark.
In short, Dr Evil’s stolen our mojo.
We all need a tune up now and again. To escape to
somewhere that makes us feel totally at ease. Not so we can step away from
life, but so we can come back to it. This is where Crafted comes in.
Our aim is to create a network of connected destinations
that people come back to again and again because it’s where they feel good
about life. Somewhere to work on life, come together, and connect locally.
You
Crafted’s culture will be inclusive and agile but with
ambitious goals and a start-up mentality. We need to execute brilliantly from
day one and every team member will contribute wherever they are able.
As Night Porter, you’ll be an important part of the
overnight team, supporting the Night Manager to keep the hotel safe, tidy, and
ready for the next day. This role is practical and hands-on — one moment you
might be helping a guest with their luggage, the next unpacking deliveries or
setting up spaces for the morning. You’ll take pride in keeping the property
secure, organised, and welcoming, while always being approachable and
guest-focused.
That said, Night Porter, your primary
responsibilities will be to:
·
Support the Night Manager with smooth
overnight operations.
·
Welcome and assist guests with check-ins,
luggage, and requests.
·
Carry out site walks, reporting maintenance
or safety issues promptly.
·
Unpack and organise deliveries, keeping
storage areas neat and safe.
·
Move stock, furniture, or equipment as
required for daily operations.
·
Assist with set-ups for events, meetings, or
breakfast service.
·
Ensure public spaces are clean, tidy, and
guest-ready by morning.
·
Handle basic administrative or reporting
tasks under the Night Manager’s guidance.
·
Maintain a visible presence in the hotel to
reassure guests and deter disturbances.
·
Support emergency procedures if required,
following training and Night Manager direction.
We’re looking for someone with:
·
Proven experience in hospitality.
·
Calm and focused under pressure.
·
Ability to work night shifts and weekends.
·
Familiarity with fire, health & safety,
and security procedures.
·
Proactive, practical, and highly organised.
Together
We hire people with personality who have a desire to
continuously learn. Each person should bring themselves to work to shape our
culture and keep us real, interesting, and original.
To create a comfortable environment for all, guest and
staff, we prioritise teamwork over titles: no one’s too important to lend a
hand, or to new to have a good opinion. We need low egos but high expectations:
people who are humble enough to jump in, and serious about making an impact.
Three values we’ll expect you to live by:
1. Enjoy
it: it’s still work, but if you’re having fun then so are our guests. It’s
ok if you’re humming behind the bar or moving with the music.
2. Own
it: whoever you are, and whatever your role, someone’s enjoyment is in
your hands. Always keep an eye out.
3. Improve
it: ask for feedback (and don’t be scared of what follows), and be
curious. We’ll give you plenty of chances to learn and develop.
Note: positive Environmental, Social and
Governance (ESG) principles are integrated across these three values.