Our team truly cares about the work that we do. We’re on a social mission to solve the care challenges and modernise live-in care, rethinking every detail. A care company built for the 21st century. We’re motivated to enable people to live vibrantly and safely at home, on their own terms.
Our goal is to build genuine, respectful relationships with our professional carers, clients and families as we work to earn their trust and improve the industry. This means actively listening to our clients. It means attracting, training and supporting the country's first-class professional carers. It means building the right care team for each client. It means providing exceptional on-going support.
Under the hood we lead with technical innovation that improves efficiency and supports people to do what they need to do even better. We innovate workforce management, operations systems and data collection to help track and improve outcomes for our clients.
We are made up of professional carers, support teams, care managers and technologists building a smart way to care. The first care company built from the bottom up specifically for live-in care which is proud to be regulated by the Care Quality Commission with a rating of ‘Good’. Together, our teams work together to create the best possible client experience, which contributes to our trustpilot + google score. We are led by an energetic team and backed by industry professionals including the former chairman of the Care Quality Commission, former chairman of Four Seasons Care Group, Chairman of Trustpilot and other angel investors.
Requirements
What your days will look like:
* Manage schedules of 30 clients.
* Be the first response of client inbound and career support calls.
* Manage intercom help centre / whatsapp messages - this will have automated responses but if a carer wishes to speak with team members it will be redirected to you.
* Proactively communicating with a client care circle (clients, carers, family commissionaires, health professionals and other agencies) on changes in care provision, schedules and break arrangements (both short and long term notice).
* Conducting supervisions and effective management of carer handovers, hospital admissions and night wakings.
* Keeping all carer and client user records live and accurate on airtable.
* Completing carer and client check-in phone calls.
* Keep carer operational data up to date.
* Updating team Key Performance Indicators (KPIs) on a daily and weekly basis.
* Covering out-of-hours service on a rotational basis every 4-5 weeks post probation.
* Any other duties required by the needs of the business.
What you’ll need:
* + 2 years working in care, with a minimum of 1 year in a coordination role.
* Excellent interpersonal skills, with ability to persuasively communicate recommendations.
* Strong organisational and time-management skills.
* Ability to multitask and deal with high pressure situations.
* Technical - able to use email, forms and IM.
* Knowledge of CQC Key Lines of Enquiry
Good to have:
* Live-in care packages coordination experience
* Ideally NVQ/QCF level 3 in Care
Benefits
* Salary: £26,000 - £32,000.
* Hybrid working - 2 days in office / 3 days at home.
* Client bonus scheme
* Get some well-deserved rest with 25 days holiday + bank holidays.
* A £250 setup budget for making sure you’ve got your perfect work from home set-up.
* Monthly team socials and annual away trips.
* Join a fast-growing company with high profile investors.
* Opportunity to really make an impact on the lives of both carers and clients.
* Ongoing career development
* Job Type: Full-time