Salary: £13.84 per hour Location: Portadown Hours: Monday-Friday, 8:00am - 5:30pm Employment Type: Temporary Benefits: Free onsite parking Career development with a leading employer About the Role We are recruiting a Customer Support Coordinator for Thompson Aero Seating in Portadown, one of Northern Ireland's top manufacturing employers. This is a key support role, ideal for candidates with strong customer service, order management and administration experience. Key Responsibilities: Processing sales orders and producing acknowledgements Liaising with Planning, Production, and Supply Chain teams Coordinating order book updates and ensuring data accuracy (MRP system) Attending departmental meetings to support on-time delivery Compiling and reporting on quotes, budgets and revenue forecasts Managing aftermarket support and updating pricing information Supporting KPI reviews and escalation of issues where needed Participating in customer order support, including out-of-hours rota Essential Criteria: 2 years' experience in a similar role within a production/manufacturing environment 3 A Levels (A-E) or equivalent qualification Proficiency in MS Word and Excel Knowledge of MRP / Order Management Systems Experience in customer order management Desirable Criteria: Strong problem-solving and decision-making skills Experience working to tight deadlines across multiple departments Excellent written and verbal communication skills Skills: Customer Service Administrator Sales Support