W Edinburgh is hiring a Welcome Office Manager (Front Office) to join the team! We invite you to play an integral part in bringing to life this award-winning hotel, situated in the heart of Edinburgh. With W Edinburgh winning the coveted “Scottish Hotel of the Year 2025” award, now is the perfect time to join the team and take your career to the next level.
ABOUT THE ROLE
Reporting to the Director of Rooms, the Welcome Office Manager at W Edinburgh has overall responsibility for all Welcome Office operations, including reception, guest relations and switchboard. We are looking for someone who is polished, professional and dedicated to providing luxury service.
As Welcome Office Manager, key aspects of your role include (but are not limited to):
1. Recruit and retain the best talent on the market
2. Design and implement the hotel’s front desk policies, standards and procedures
3. Devise steps of service and train all staff accordingly
4. Develop teamwork throughout your team
5. Ensure compliance with all data protection legislation and regulations
6. Manage all aspects of the team, including payroll, training, recruitment, performance and discipline
7. Keep the team focused on the critical components of operations to drive guest satisfaction and desired financial results
8. Effectively handle guest complaints to ensure satisfactory resolution
9. Work in collaboration with all heads of departments to ensure a successful hotel operation
10. Be a W brand ambassador, ensuring the brand’s voice is present in your interactions with guests and talent
Our ideal Welcome Office Manager is someone who has:
11. A keen eye for detail
12. Natural leadership skills
13. Strong organization and multi-tasking skills
14. Sophisticated communication skills
15. Previous experience working in five star, luxury hotels
16. A positive mindset
17. A genuine passion for working in hospitality
In return for your hard work, we give you:
18. World class training and development, including leadership development
19. Unlimited career opportunities (internationally and locally)
20. Bonus plan
21. Enhanced holiday entitlement – starting at 31 days (including bank holidays) and increasing with length of service
22. Company pension scheme
23. Private medical insurance
24. Wellness and mental health programmes
25. Discounted accommodation, food and beverage in over 9,000 hotels all over the world!
26. Discounts for your friends and family
ABOUT THE PROPERTY
W Edinburgh brings bold architecture and a vibrant lifestyle offering to the Scottish capital. Behind a façade featuring a winding steel ribbon – reflecting the city’s festival spirit – this 12-storey structure is the centrepiece of Edinburgh St James Quarter, incorporating retail, leisure and entertainment facilities along with residential apartments.
This W hotel helps redefine the city’s hospitality landscape. Accordingly, it fuses the brand’s signature amenities with modern design and W Happenings, highlighting what’s new in design, fashion, music and culture.
Built in 2023, this new W hotel accommodates guests across 244 stylish guestrooms, including 45 suites. While staying here, guests benefit from the brand’s signature Whatever / Whenever service philosophy.
A real highlight of this property is its rooftop bar and outdoor terrace, pairing exciting cocktails and cuisine with 360-degree views over the historic city. Among the other noteworthy amenities are the W Lounge, a restaurant collaboration with SUSHISAMBA, a FIT workout facility and an AWAY spa, with special functions hosted in 2,450 sq ft of modern event space.
If this sounds like the perfect role for you, then apply to be our Welcome Office Manager today!
At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.