Service Advisor Hatfields Jaguar Land Rover Hull Pay: £32,000 with a £8,400 Bonus Opportunity PA Monday – Friday 08:00am – 18:00pm (45 hours per week) Why Join Hatfields? Company Car Monthly bonus opportunity 33 days holiday (including Bank Holidays) Your birthday off – if it falls on a working day! Ability to buy or sell 2 holiday days Paid day off to volunteer Enhanced maternity, paternity and shared parental leave Contributory workplace pension scheme Structured career progression opportunities Car salary sacrifice scheme Access to exclusive discounts on retailers, restaurants, holidays and more Cycle to work scheme Employee and store discounts On-site parking Internal referral programme Employee Assistance Programme (EAP) Life insurance Eye care vouchers About the role Be able to effectively manage your time ensuring that you are prepared for the day ahead. You are expected to answer incoming client enquiries in a timely manner and convert into a meaningful booking based upon diary availability. Greet clients in a friendly and professional manner, ensuring a warm and welcoming environment. You are expected to upsell clients’ additional products such as any identified work from the EVHC, services, & service plans. Actively listen to clients’ concerns, understand their needs, and ask qualifying questions to ensure a right first-time fix. Process client information and vehicle details accurately in our systems. Process and invoice warranty claims, ensure accurate documentation, timely submission and compliance with company with company and manufacturer guidelines. Maintain detailed records and follow up on outstanding claims. Keep clients updated of progress throughout the repair process. Coordinate with workshop controller to ensure timely completion of repairs. Produce accurate invoices detailing the work carried out. Ensure that clients are completely satisfied post visit. Be competent in handling client complaints and objections. Be responsible for your own WIP ensuring jobs are completed and closed in a timely manner.