EP Group Account Support Executive
EP Group is an award winning, global packaging manufacturer with production facilities across Europe and Southeast Asia.
Our global headquarters in Birmingham is home to our dedicated paper manufacturing division providing a wide range of food packaging products for the likes of McDonalds, Amazon, Marks & Spencer and Greggs.
We are now seeking an Account Support Executive, based on site here in Birmingham, to support one of our largest customers in the retail sector.
You will work closely with the account management team to establish and agree activities and be the liaison between the customer and our business.
You will work with customer stakeholders and internal colleagues to take ownership of service delivery will enable the team to provide a higher quality of service.
Key Responsibilities Account Support Executive
Representing EPG in customer facing calls and Teams meetings
Successfully working with internal and external stakeholders to resolve operational and technical issues, as well as improve the customer experience
Maintaining knowledge of products, services and process to address queries effectively
Capturing, logging and tracking of price and product enquires
Ensure accurate pricing is maintained
Generating ad hoc reports and basic data analysis
Keeping the team updated of progress and changes
Key Requirements Account Support Executive
Effective communicator, both written and orally
Ability to build collaborative working relationship across multiple departments
Experienced of building trusted partnerships with clients and colleagues
Strong attention to detail, with ability to multi-task, plan and prioritise
Understanding of when to escalate and when to take ownership
Excellent writing and communication skills
A good understanding of Excel
This is an office based role working an 8 hour shift to suit, between 8.00am to 5.30pm (8 hour shift with half an hour for lunch) however there may be an occasional requirement to attend meetings at customer sites. The hours may vary according to the needs of the business and may include occasional weekends.
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