Customer Services Assistant | Tamar Bridge, Plymouth | Part Time | £16,595 – 17,688 per annum, based on a 24-hour week
Tamar Bridge and Torpoint Ferry Joint Committee (TBTF) seek to appoint a Customer Services Assistant to join the team at the Tamar Bridge.
This is an exciting opportunity for a confident individual with good communication skills, with the ability to prioritise varying workloads in a dynamic environment, to provide excellent customer service support.
Are you the right person for the job?
In the first instance, you must be able to demonstrate:
* NVQ level 3 in Customer Service or equivalent, or relevant experience
* Good levels of literacy and numeracy
* Interpersonal skills dealing with customers, suppliers and colleagues
* Excellent communication skills
* Exceptional customer service skills
* Ability to multi-task, organise and prioritise varying workloads
* Ability to write clear and accurate reports, letters to customers and other correspondence
Experience Of
* Working in a customer service environment
* Maintaining/developing systems for record keeping/filing, both electronically and paper-based
* Processing and accounting for customer payments
* Handling cash
* Working with confidential and sensitive information
What will your role look like?
* Ensuring high levels of customer service and support are available to our TamarTag electronic tolling scheme and its 58,000 registered account holders
* Setting up of new electronic tolling accounts using a dedicated computer system, reviewing toll violation records, monitoring active, dormant & suspended accounts
* Filing documentation, either manually or electronically
* Receiving and processing payments for new and established tag accounts, direct debit requests, along with BACS or standing orders payments received.
* Daily reconciliation of credit/debit card income and performing end of day balancing
* Financial administration associated with the tolls taken by booth operators
* Respond promptly to all emails and postal requests/enquiries daily
What can you expect in return?
* Regular pay award for all employees negotiated by the National Joint Council (NJC)
* Local Government Pension Scheme – employer and employee contributions
* A minimum of 25 days annual leave (or hours equivalent), pro-rata to contract, plus public/bank holidays
* Staff travel card for free crossings of the Tamar Bridge and the Torpoint Ferry
* 24/7 access to the Employee Assistance Programme for you and your family
* Access to a Bike2work scheme
* Family friendly policies including shared parental leave, contractual maternity, paternity and adoption
* Learning and Development Opportunities
Closing date: 9:00 am on 23rd June 2025
It is anticipated that interviews will take place w/c 30th June 2025
What's next? It's easy! Click “APPLY” now! We can't wait to hear from you!
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