We are a rapidly growing science and technology-led company selling innovative PPE and hygiend prevention products. We have trebled in size over the last five years. Our ground-breaking sustainable product development is supported by a new technical team and SOA laboratories. We are committed to growth both in the UK and internationally.
We are seeking a highly experienced and motivated individual to head up our Customer Hub and joining the Senior Leadership Team (SLT) to implement our strategic vision. The successful candidate will play a key role in refining and modifying our commercial strategy over time, adjusting the composition of the team, and building up market data to inform decisions on new product introductions.
Key Responsibilities
* Lead and manage a team of customer-facing professionals, including account managers, customer service representatives, and sales staff.
* Optimise a range of routes to market, including direct sales to hospital trusts, ICBs/ICS’, regional healthcare commissioning groups, distributors of healthcare products, NHS Supply Chain, FMs, and major contracts.
* Develop and maintain strategic partnerships across various routes to market.
* Motivate and guide sales-oriented team members with appropriate incentive packages.
* Develop pricing structures that achieve consistency across different routes to market.
* Oversee key major accounts and develop new business opportunities.
* Work closely with the SLT to refine and implement the company's strategic vision.
Required Skills and Experience:
* Proven experience in running a team of customer-facing professionals in a complex market environment.
* Strong understanding of various routes to market, including direct sales, distribution, and supply chain management.
* Experience working in a collaborative and integrated approach of products and support to create solutions and outcomes for customers.
* Experience in the UK healthcare market is preferred, but similar experience in other complex markets is also acceptable.
* Commercial acumen to develop and implement effective pricing structures.
* Ability to motivate and guide a sales-oriented team with appropriate incentive packages.
* Strong strategic thinking and problem-solving skills.
* Excellent communication and interpersonal skills.
* Personal hunger for developing new business opportunities and overseeing major accounts.
What We Offer:
* A chance to join a company with enormous growth potential and a unique position in its field.
* A key role reporting to the CEO and working closely with the Senior Leadership Team, with the expectation of joining the SLT.
* Hands-on management of the Customer Hub team and control of key elements of our sales routes.
* Excellent salary and benefits, plus incentives for achieving targets.
* Membership in the Executive Profit-Sharing Scheme and Executive Share Options.