Overview
Kia Service/Parts Advisor Apprentice - Redditch. Closes in 12 days (Friday 24 October 2025 at 11:59pm).
All Kia Apprenticeships are nationally recognised. Apprentices have the opportunity to achieve additional recognised qualifications that support career development and accreditation as Kia Dealer employees. With industry-leading success rates, this is a great time to join us!
Wage
£15,704 for your first year, then could increase depending on your age. National Minimum Wage rate for apprentices. Check minimum wage rates (opens in new tab).
Hours
Monday – Friday, full-time. Occasional weekend work may be required. Working hours are to be confirmed. 40 hours a week.
Duration
1 year 6 months.
Work
Most of your apprenticeship is spent working. You’ll learn on the job by gaining hands-on experience.
What you’ll do at work
The Kia Combined Service and Parts apprenticeship programme will support the apprentice to gain the knowledge and skills needed to become a fully qualified and accredited Kia service and parts advisor. Once qualified, they will be responsible for:
* Customer contact and experience
* Taking customer bookings and scheduling services and repairs
* Communicating the customer\'s work and faults to the vehicle technicians
* Advice and guidance for vehicle care and warranty retention and warranty claims
* Taking orders from customers, both face-to-face and over the phone
* Maintaining an ordered stock room and finding parts from stock
* Advise on accessories and modifications
* Warranty claims and returns
Where you\'ll work
Farmoor Lane
Coventry Highway
Redditch
Worcestershire
B98 0SD
Training
Apprenticeships include time away from work for specialist training. You’ll study to gain professional knowledge and skills.
* Business focused service delivery: Demonstrate continuous improvement and future-focused approach to customer service with decision making and recommendations
* Business focused service delivery: Resolve complex issues using a wide range of approaches
* Business focused service delivery: Find solutions that meet organisational needs as well as customer requirements
* Providing a positive customer experience: Advanced questioning, listening and summarising to negotiate mutually beneficial outcomes
* Providing a positive customer experience: Manage challenging situations within your authority and make recommendations to enable change
* Providing a positive customer experience: Use clear explanations, provide options and solutions to influence and help customers decide next steps
* Providing a positive customer experience: Explore and interpret the customer experience to inform positive satisfaction outcomes
* Providing a positive customer experience: Demonstrate a cost-conscious mindset
* Providing a positive customer experience: Identify highs and lows of the customer journey and associated emotions
* Providing a positive customer experience: Use written and verbal communication to simplify complex information for positive outcomes
* Working with customers/customer insights: Gather feedback, analyse meaning and act on it
* Working with customers/customer insights: Analyse customer types to anticipate needs and expectations
* Customer Service performance: Maintain positive relationships even if outcomes differ from expectations
* Customer Service performance: Consider history when managing referrals or escalations
* Service Improvement: Analyse end-to-end service, seek input, and support development of solutions
* Service Improvement: Make recommendations to enable improvement
* Service Improvement: Propose and implement changes in line with legislation, regulations and industry best practice
Working towards a Level 3 Customer Service Specialist Apprenticeship Standard, including Functional Skills if required.
As part of the apprenticeship training, apprentices will complete 8 blocks of learning covering the following subjects:
* Delivering a quality business-focused service
* Teamwork
* Cultural and environmental awareness
* Communication and influencing skills
* Inventory and stock management
* Receiving and processing payments
More training information
* Apprentices will attend block training (Monday–Wednesday) at the state-of-the-art Kia Academy in Derby
* Hotel accommodation is provided to apprentices travelling to Derby, funded by the employer
Requirements
GCSE in:
* English (grade 4 or C and above)
* Maths (grade 4 or C and above)
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Skills
* Customer care skills
About this employer
At Startin Group, we believe that the success of our business begins with the happiness and well-being of our staff. We focus on our employees as much as on our customers, ensuring that every team member feels valued, supported, and empowered to thrive. We invest in mental health, professional development, and day-to-day experience at work. Regular 1-1 meetings with your manager help you stay aligned and supported in achieving your goals. We promote collaboration and growth, with ongoing development opportunities.
* Upon completion, apprentices will be eligible to apply for supervisor and/or sales senior roles within the dealership
The contact for this apprenticeship is:
recruitment@skillnet.org.uk
The reference code for this apprenticeship is VAC1000345235.
Apply now
Closes in 12 days (Friday 24 October 2025 at 11:59pm)
Sign in with your GOV.UK One Login to apply.
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