Job Description
Temporary Residential Concierge
We are seeking reliable, enthusiastic, and experienced Temporary Concierge Staff to support our prestigious residential developments across Central and Greater London. MUST HAVE 2 YEARS EXPERIENCE.
Location: Various high-end residential developments across London.
Duration: Temporary contract.
Hours: Variable shifts, which may include days, evenings, weekends 8 HOUR AND 12 HOUR SHIFTS!!
The Role:
As the face of the development, you will provide a professional, warm, and secure front-of-house service to residents, visitors, and contractors. Your responsibilities will include:
* Front-of-House Management: Maintaining a secure, clean, and welcoming environment within the lobby and communal areas.
* Customer Service: Delivering exceptional service, handling resident requests, queries, and complaints efficiently and courteously.
* Security & Access Control: Monitoring CCTV, managing key signing procedures, and controlling access for residents, visitors, and deliveries.
* Parcel & Mail Management: Efficiently signing for, logging, and distributing parcels and mail.
* Reporting: Promptly logging and reporting any maintenance issues, security incidents, or emergencies.
* Festive Support: Assisting with any specific festive requirements, such as managing seasonal deliveries
What We Are Looking For:
* Experience: Proven experience in a customer-facing role, ideally within high-end residential concierge, hospitality (4/5* hotel), or luxury retail.
* Impeccable Presentation: A smart, professional, and well-groomed appearance is essential.
* Communication Skills: Excellent written and verbal communication skills in English.
* Reliability: Demonstrable punctuality, flexibility, and a commitment to working scheduled shifts, including bank holidays.
* Discretion: A high level of professionalism and discretion when dealing with sensitive resident information.
* IT Proficiency: Competent in using computerised logging systems and Microsoft Office Suite.
* Right to Work: Must have the legal right to work in the UK.