The primary responsibility of the 180 Box Office Assistant is to provide an exceptionally high standard of service to the customers of 180 Box Office clients.
Under the guidance of the 180 Box Office Coordinator, and 180 Box Office Supervisor, and with the support of the rest of the Box Office team, the successful applicant will be responsible for dealing with both customer queries and assisting the client in the delivery of the event. The candidate will assist customers with ticket sales, customer services, access bookings and occasionally complaints. Your role will also support the Fringe Box Office team if required.
You will work closely with the Box Office Management team to ensure that the 180 Box Office and Fringe Box Office ethos of providing excellent customer service is adhered to. The ideal candidate will have previous customer services experience and the confidence and patience to deal with customers for multiple festivals concurrently in a fast-paced environment. This position reports to the Box Office Operations Manager
The rate of pay for this post is £13.45 per hour.
Normal working hours are 35 hours per week, 09:30 to 17:30, Monday to Friday with a one-hour unpaid lunch break with the occasional weekend and evening work. Any additional hours will be paid at the standard hourly rate.
We are a flexible working employer and therefore are happy to discuss flexible working at any stage of the application process. We are unable to offer remote working for this position. We can offer varied start and finish times and core hours with flexibility around them.
The deadline is Thursday 16 April 2026 at 10:00.
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