Responsibilities
* Manage and develop the Sales Administration processes to improve interdepartmental efficiency.
* Attend sales meetings and support the Sales team as required
* Create and implement new processes as required.
* Complete and manage sales-related administrative tasks.
* Process customer sales orders.
* Create and manage professional service orders from the point of sale to invoicing.
* Create, validate and manage service contracts for both Eseye customers and MNO partners.
* Communicate and collaborate with MNO partners.
* Manage the Sales Administration inbox, prioritising tasks effectively.
* Liaise with internal departments to resolve customer issues.
* Communicate directly with customers as required.
* Open and respond to tickets via Zendesk.
* Generate and maintain internal and customer-specific reports on a weekly, monthly and ad-hoc basis.
* Provide cover for Sales & Operations Administrator as required
Requirements
* Minimum 1 year experience in an administrative role essential – sales administration would be an advantage.
* Proficiency in Microsoft Office programs such as Outlook, Word, PowerPoint, and Excel.
* Strong accuracy and attention to detail.
* Strong written and verbal communication skills
* Customer focus/customer first attitude is essential).
* Previous experience in direct customer communication would be an advantage.
* Comfortable interacting with internal and external stakeholders at all levels.
* Proactive and thinking outside the box approach
* Able to prioritise workload to meet deadlines.
Benefits
Offering a competitive salary and excellent training.
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