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Customer Service Coordinator
Feeling stuck in your current company? Want to be noticed and rewarded with a bonus, all while enjoying weekends off and working with a fantastic team? Benefits include 23 days holiday, team communities, and much more! This award-winning company is based near Dorridge.
Benefits for the Customer Service Coordinator:
* Up to £29k DOE
* 23 days holiday + bank holidays + option to buy additional days
* Discount schemes on major retailers, gyms, hospitality, holidays, and more
* Company pension scheme
Responsibilities of the Customer Service Coordinator:
* Build important relationships with internal and external clients
* Handle hiring, rehiring, and sourcing equipment from third-party suppliers
* Manage a fast-paced and busy hire desk
* Deal with high-volume inbound calls
* Liaise with colleagues, depots, and procurement teams to ensure timely delivery of equipment
* Resolve queries or claims professionally, ensuring all paperwork is completed and up-to-date
* Use CRM systems such as Syrinx, Inspire, or similar
Experience in plant hire, tool hire, powered access hire, accommodation hire, builders merchants, or manufacturing industries is beneficial but not essential. Candidates should have experience working in a fast-paced, high-volume inbound call environment.
Suitable roles for applicants include customer service coordinator, customer service advisor, service coordinator, call handler, customer service executive, service desk controller, sales coordinator, plant hire controller, hire controller, hire desk controller, hire desk advisor, rental manager, hire negotiator, hire coordinator, or sales controller.
To be considered, you may live in Coventry, Birmingham, Shirley, Dorridge, Bromsgrove, Solihull, Stratford-upon-Avon, Redditch, or surrounding areas.
Click the APPLY button now to be considered for this customer service coordinator role or to find out more information. We will be in contact!
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