Company Description
£12.55 per hour with £500 loyalty bonus every 6 months!
Job Description
Ibis Styles Edinburgh St Andrew Square is looking for an enthusiastic person to join our Front Office team. Full time £12.55 per hour contract, available on successful probation period. Duties will include:
1. Provide quality service to the customer by responding to their requests promptly, efficiently and courteously during check-in, check-out and throughout their stay
2. Maintain control of guest and hotel accounts ensuring that all charges are accurate and posted on a timely basis.
3. Maintain strict security procedures with credit and cash transactions, accounting procedures, issue of room keys and guest confidentiality/privacy
4. Maintain communication channels between Hotel guests and all Hotel departments both verbally and in writing as required.
5. Operate switchboard effectively, handling all calls promptly and professionally, greeting all callers according to Accor policy and transfer all calls to relevant departments responding to requests quickly and efficiently.
6. Document accurately all internal and guest messages. Distribute according to specified Hotel procedure.
7. Maintain an accurate internal phone list for accurate transfer of calls. Connect International and Operator Assisted calls for guests, record accurate charges.
8. Assist, as required to screen calls for reservations. Ensure accurate, up to date information is given.
9. Use every opportunity to promote hotel facilities and maximize sales through sound product knowledge and selling skills.
10. Attend to other duties as requested by Management and Supervisors
We offer our company benefits as following:
11. Retention bonus of £500 paid out twice a year
12. Free meals on duty and uniforms provided
13. Accor Accommodation & F&B Discount at any Accor Hotel Worldwide
14. Free stay for your and a plus one around the U.K
15. Accor Friends and Family Rates
16. Accor Development Program
Qualifications
Service focused personality is essential