Call centre operative

Job Description

📞 Call Centre Operative

📍 Hertford (Fully Office-Based)

💷 £25,000 + 5% Bonus | 🕘 Mon–Fri, 9am–5pm


We’re working with a well-established legal firm who are looking to hire a Call Centre Operative to join their busy Hertford office.


This is a phone-led role where you’ll be the first point of contact for owners, solicitors, clients and third parties, dealing with property arrears, disputes and payment arrangements in a regulated environment.


🏢 The Role

You’ll be part of a close-knit call centre team handling a high volume of inbound and outbound calls relating to unpaid service charges, ground rent and other property-related arrears.

This role suits someone confident handling challenging conversations, identifying valid disputes, and progressing matters efficiently while staying compliant.


Key responsibilities include:

1. Managing your own caseload of active arrears cases
2. Handling inbound and outbound calls with owners, solicitors, lenders and courts
3. Discussing sensitive financial matters professionally and calmly
4. Identifying and escalating disputes and complaints wh...