ABOUT US
The Bridge Inn - Shoreham by Sea..
We are striving to deliver a food and beverage experience that is beyond compare, where people will want to spend their time and enjoy the unique space that we have, somewhere they will want to tell their friends about, a place that you are proud to be and enjoy working at.
ABOUT THE ROLE
As a member of our Bar staff, your main responsibilities are:
* Providing 5 Star, friendly and fun customer service that will ensure our guests remember their experience.
* Have an excellent working knowledge of cocktail bar service
* Work with the Operations Manager to create memorable guest experiences and bespoke cocktail menus
* Maintaining a healthy, clean, and safe working environment.
* Helping the business reach its business targets by following the direction of the management team and up-selling.
* Communicating with the team throughout your shift to ensure a smooth operation.
Full list of responsibilities
Detailed below is a list of expectations and responsibilities that will help you achieve the requirements of your job role.
Customer and Food & Beverage Service
* Providing a premium, friendly and memorable front of house service.
* Welcome all customers, making them feel relaxed and valued.
* Demonstrate a positive presence by being alert and aware of guests, make yourself approachable and greeting guests as they arrive at the bar.
* Exceed customer expectations showing a passion for what you do.
* Preparing and serving a range of drinks, snacks and food to the business specs, maintaining a high standard.
* Offering table service to guests in the attraction.
* Mixing ingredients to prepare premium cocktails.
* Being knowledgeable on products and being able to recommend to customers.
* Have fun Maintain a happy and professional working environment and encourage it among your colleagues.
* Make customers aware of specials or anything that is unavailable.
* Follow the "Steps of service"
* Deal sympathetically with customer complaints.
* Understand and comply with all food & beverage regulations and procedures.
* Check identification and confirm legal drinking age is adhered to and record all refusals.
Work Environment
* Monitoring the presentation of the display and cleanliness of the areas
* Clean up after yourself, maintain a safe and clean work environment, free of hazards.
* Only use equipment that you have received the correct training to the company standard for
* Make sure that equipment you do use is in good working order, report any faults to the managers.
* To ensure and carry out all cleaning and deep cleaning tasks thoroughly.
* Ensure that all display areas are set up and presented at a high standard.
* Complete all daily paperwork and ensure all health & safety measures are met.
* Ensure all wastage has been reported correctly using the bar folder reports.
* Completing the close of a shift, ensuring all areas are clean and ready for the following day's operation with all stock topped up.
* Monitor stock levels, ensuring all items are displayed correctly and well presented.
* Staying vigilant, restocking and replenishing inventory and supplies
* Accepting deliveries from suppliers, checking that they are correct and that the products are undamaged before storing them in the correct place.
* Keep storage areas in a tidy, safe and clean condition.
Personal Effectiveness
* Being ready to work in your area, correctly dressed at the start of your shift.
* Always presenting yourself to the highest standard, wearing your uniform to the agreed guidelines
* Follow instructions correctly, according to procedures.
* Inform managers regularly of anything you find challenging or don't understand. We are here to help.
* Attending company training and meetings as required
* Carry out your individual responsibilities as set by your manager according to your skillset and goals.
* Prioritise tasks in a timely fashion.
Commercial Awareness & Practice
* Be aware of sales targets and offers daily.
* Encourage secondary spend and offer upsell options at every opportunity.
* Processing all cash/card transactions and ringing them through the till correctly.
* Handle cash responsibly and to the standards defined by the operational procedure.
Team Responsibilities
* Work closely with all areas of the business to ensure the service is as efficient and premium as possible.
* Demonstrate a flexible approach to teamwork and a willingness to learn.
* Assist in other areas, performing additional tasks if required.
* Do your part to help achieve sales targets; upsell, push offers etc.
* Represent the brand values of The Bridge Inn and to promote them amongst others:
* Incomparable
* Adaptable
* Captivating
* Be proud and have fun – Enjoy what you do and work with your colleagues to grow the business into something we can all be extremely proud of
Job Types: Full-time, Permanent
Pay: £26,000.00-£30,000.00 per year
Benefits:
* Discounted or free food
Work Location: In person