Location: Erewash / Amber Valley
Reports to: Service Manager
Pay: £14.38-£15.10 /h
Hours: Full-time
Job Purpose
To provide high-quality, person-centered housing-related support to adults living in supported accommodation, including individuals experiencing mental health challenges, substance misuse recovery (drug & alcohol), survivors of domestic abuse, and ex-offenders.
The Housing Support Worker will work in a trauma-informed, strengths-based way to promote independence, stability, and long-term recovery while ensuring residents maintain their tenancy and achieve positive life outcomes.
Key ResponsibilitiesSupport & Case Management
* Provide tailored, person-centred support plans based on individual needs and risk assessments.
* Support clients with mental health needs in line with recovery-focused approaches.
* Assist individuals in drug and alcohol recovery to maintain engagement with treatment services.
* Support survivors of domestic abuse to rebuild independence and safety.
* Work with ex-offenders to reduce reoffending through structured support and partnership working.
* Complete regular support sessions and maintain accurate, up-to-date records.
* Support clients in developing life skills including budgeting, cooking, self-care, and managing appointments.
* Assist with accessing external services including healthcare, employment, education, and legal advice.
Tenancy & Housing Management
* Support clients to understand licence agreements and their responsibilities.
* Promote service charge payment compliance and prevent arrears.
* Conduct welfare checks and property visits as required.
* Report maintenance concerns and ensure properties are safe and well maintained.
Safeguarding & Risk Management
* Work in a trauma-informed manner, understanding the impact of adverse life experiences.
* Identify, assess, and manage risks appropriately.
* Follow safeguarding procedures to protect vulnerable adults.
* Manage challenging behaviour in a calm and professional manner.
* Maintain professional boundaries at all times.
Multi-Agency Working
* Work collaboratively with external agencies such as mental health teams, substance misuse services, probation services, and domestic abuse services.
* Attend case reviews, multi-agency meetings, and court hearings where required.
Administrative Duties
* Maintain accurate support logs and reports.
* Use internal systems to record outcomes and progress.
* Contribute to service development and quality improvement initiatives.
Person Specification Essential
* Experience working with vulnerable adults, including those with mental health needs, substance misuse issues, domestic abuse experience, or offending history.
* Understanding of trauma-informed practice and person-centered support.
* Knowledge of safeguarding procedures and risk assessment.
* Ability to manage a caseload and work independently.
* Strong communication and interpersonal skills.
* Full UK driving licence and access to own vehicle.
Desirable
* Level 2 qualification in Health & Social Care.
* Experience within supported housing or homelessness services.
* Knowledge of the criminal justice system and probation services.
* Training in Mental Health First Aid, substance misuse awareness, or domestic abuse support.
Key Competencies
* Empathy and non-judgemental approach
* Resilience and emotional intelligence
* Professional boundaries
* Organisational skills
* Ability to de-escalate conflict
* Flexible and adaptable
Values & Approach
We are committed to:
* Trauma-informed care
* Strengths-based and recovery-focused practice
* Equality, diversity, and inclusion
* Safeguarding and promoting welfare
Job Types: Full-time, Permanent
Pay: From £14.38 per hour
Expected hours: 37.5 per week
Benefits:
* Company pension
* On-site parking
Work Location: On the road