Job Description
*This is a 12 month fixed term role*
Responsible for executing device lifecycle activities, including migrations, upgrades, and user support, ensuring smooth transitions and minimal disruption to business operations.
Key Responsibilities:
* Perform laptop builds, imaging, and configuration for Windows and Mac devices.
* Execute Windows OS migrations, including troubleshooting during and post-migration.
* Support VDI (Virtual Desktop Infrastructure) and DaaS (Desktop as a Service) migration processes.
* Assist with cloud-based application deployments and ensure compatibility during migrations.
* Contact users to confirm migration details and assist with manual data transfers (e.g., mapped drives, Outlook signatures).
* Manage inventory and coordinate with mailroom for device logistics.
* Escalate technical issues promptly and maintain accurate records in ServiceNow\Management Studio.
* Leveraging Management Studio (migration tool), to provide transparency on migration progress.
* Collaborate with planners and report progress or blockers during daily stand-ups.
* Perform other tasks as required.
Requirements:
1. Strong technical knowledge of Windows OS migrations, hardware builds, and cloud technologies.
2. Familiarity with VDI/DaaS platforms and migration best practices.
3. Ability to wo...