Overview
Claims Support Advisor – Christchurch
Training start date: Monday 30th of March
Please note: Applicants must live within a 10-mile radius of BH23. For the Christchurch location, due to the unreliability of public transport, employees should be able to commute using no more than one bus route to reach the office.
Programme
2026 Summer Programme - Claims Support Advisors
Are you an A-Level or University student looking for a summer professional development opportunity? Join Charles Taylor Assistance in Christchurch, Dorset for a hands-on experience that could open doors to your future career!
As a Claims Support Advisor there may be additional work available in the evenings or weekends for those based locally.
Why Charles Taylor Assistance?
* Gain practical, hands-on experience in a professional environment
* Work alongside experienced industry professionals
* Develop skills that will set you up for future success
* Join a supportive and inclusive team where your ideas are valued
What the programme involves
* Acting as the first point of contact for customers via phone and email
* Handling and processing relevant documents accurately
* Providing empathetic and professional support to all our travel customers
* Guiding customers clearly through the claims process to deliver excellent service
What we need from you
* Available to attend and fully commit to 2 weeks of training over Easter starting Monday 30th March
* Work Monday to Friday between 09:00 - 17:30
* Customer service experience - helpful but not essential
* Be able to record data accurately and efficiently
* Ability to navigate bespoke computer systems
* Excellent communication and interpersonal skills to effectively interact with our customers
* Natural empathy and a flair for making a difference to our travel customers
Equal Opportunity
Charles Taylor is proud to be an inclusive employer. We provide an environment of mutual respect with zero tolerance to discrimination of any kind regardless of age, disability, gender identity, marital/ family status, race, religion, sex, or sexual orientation. We promote a transparent and fair recruitment and selection process, and all contribute to the successful, inclusive, and diverse culture and environment which we are proud to be a part of.
Values
* INTEGRITY: We do the right thing
* COLLABORATION: We are one
* AGILITY: We learn, evolve, and adapt
* CARE: We are compassionate and human
* ACCOUNTABILITY: We take ownership
To apply to this Customer Service Advisor vacancy, you must live and be eligible to work in the United Kingdom.
Important
We provide a comprehensive training and onboarding programme for all new staff. This programme is the start of a learning journey which involves regular coaching, feedback and skill development. Our investment in you allows you to grow and progress for the longer term. For this reason, if you are in possession of a visa please note that we will be unable to consider you for one of our positions if you have less than 18 months remaining on your visa. If you have less than 18 months remaining on your visa, we may still consider you for one of our roles if you can provide one of the following:
* Clear evidence of family ties that would go on to provide you with the eligibility to extend your visa.
* Clear and current evidence that you qualify for a visa extension under the UK immigration laws and can also provide supporting documentation of this.
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